Inside Sales Executive

Position: Inside Sales Executive

Department: Mobility & Wellness

Location: Pune (On-site)

Working Days: 6 days a week (Rotational week-offs)

Shift Timing: Rotational (Day Shifts)

About Frido

Frido is a new-age Indian D2C brand revolutionizing the way people experience mobility and comfort — from electric wheelchairs and scooters to ergonomic seating solutions and wellness-driven lifestyle products. At Frido Mobility, we are building accessible, design-first products that enable independence and wellbeing.

Role Overview

As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales conversions for our mobility products. You will handle inbound and outbound leads, understand customer needs, provide tailored product recommendations, and ensure a smooth buying experience from inquiry to order closure.

This role demands excellent communication, empathy, and strong product understanding, as you'll be assisting B2C customers (individual buyers).

Key Responsibilities

• Handle daily inbound and outbound calls, WhatsApp, and email inquiries from leads generated via ads, website, and marketplaces.
• Understand customer requirements, identify pain points, and recommend the right Frido product (wheelchair, scooter, etc.) accordingly.
• Share product videos, brochures, and quotations with customers to aid decision-making.
• Maintain and update lead details, follow-ups, and sales status in CRM tools (LeadSquared / Gorgias / Google Sheets).
• Follow a structured sales call process — discovery, pitch, demo, objection handling, and closure.
• Coordinate with operations and logistics teams to ensure timely delivery and customer satisfaction.
• Achieve daily/weekly/monthly revenue and conversion targets.
• Maintain professionalism and empathy in every customer interaction.

Skills & Competencies

• Strong communication skills (English & Hindi mandatory; regional languages are a plus).
• Sales-driven mindset with high energy and ownership.
• Ability to understand customer psychology and build rapport quickly.
• Experience with CRMs, WhatsApp Business, or sales tracking tools preferred.
• Problem-solving and objection-handling skills.
• Empathy towards elderly or differently-abled customers.

Requirements

• Experience: 1–3 years in Inside Sales / Telesales / Customer Success (D2C, Healthcare, Mobility, or E-commerce preferred).
• Education: Graduate or equivalent.
• Availability: Willing to work 6 days a week with rotational week-offs.

What We Offer

• Competitive salary + attractive performance incentives.
• Opportunity to work with one of India's most impactful and fast-growing D2C brands in the wellness and mobility space.
• Structured training on product knowledge and customer interaction.
• Career growth opportunities into Team Lead / Key Account / B2B Sales roles.

Interested Candidates can share resumes at [Confidential Information] & [HIDDEN TEXT]