Inside Sales Executive

Position: Inside Sales Executive

Department: Mobility & Wellness

Location: Pune (On-site)

Working Days: 6 days a week (Rotational week-offs)

Shift Timing: Rotational (Day Shifts)

About Frido

Frido is a new India D2C brand revolutionizing the way people experience mobility

and comfort from electric wheelchairs and scooters to ergonomic seating solutions

and wellness-driven lifestyle products. At Frido Mobility, we are building accessible,

design-first products that enable independence and wellbeing.

Role Overview

As an Inside Sales Executive at Frido Mobility, you will play a key role in driving sales

conversions for our mobility products. You will handle inbound and outbound leads,

understand customer needs, provide tailored product recommendations, and ensure a

smooth buying experience from inquiry to order closure.

This role demands excellent communication, empathy, and strong product

understanding, as you'll be assisting B2C customers (individual buyers)

Key Responsibilities

• Handle daily inbound and outbound calls, WhatsApp, and email inquiries from

leads generated via ads, website, and marketplaces.

• Understand customer requirements, identify pain points, and recommend the

right Frido product (wheelchair, scooter, etc.) accordingly.

• Share product videos, brochures, and quotations with customers to aid

decision-making.

• Maintain and update lead details, follow-ups, and sales status in CRM tools

(LeadSquared / Gorgias / Google Sheets).

• Follow a structured sales call process discovery, pitch, demo, objection

handling, and closure.

• Coordinate with operations and logistics teams to ensure timely delivery and

customer satisfaction.

• Achieve daily/weekly/monthly revenue and conversion targets.

• Maintain professionalism and empathy in every customer interaction.

Skills & Competencies

• Strong communication skills (English & Hindi mandatory; regional languages are

a plus)

• Sales-driven mindset with high energy and ownership

• Ability to understand customer psychology and build rapport quickly

• Experience with CRMs, WhatsApp Business, or sales tracking tools preferred

• Problem-solving and objection-handling skills

• Empathy towards elderly or differently-abled customers

Requirements

• Experience: 1–3 years in Inside Sales / Telesales / Customer Success (D2C,

Healthcare, Mobility, or E-commerce preferred)

• Education: Graduate or equivalent

• Availability: Willing to work 6 days a week with rotational week-offs

What We Offer

• Competitive salary + attractive performance incentives

• Opportunity to work with one of India's most impactful and fast-growing D2C

brands in the wellness and mobility space

• Structured training on product knowledge and customer interaction

• Career growth opportunities into Team Lead / Key Account / B2B Sales roles

Interested candidate can share their CV to [Confidential Information]