Inside Sales Executive

WE'RE HIRING | Inside Sales Executive – E-commerce Conversion

Location: Thane

Experience: 1–4 Years

Industry: Luxury Watches / Premium Retail / E-commerce

Department: E-commerce / Customer

CTC : Upto 5 L

About the Role:

A leading luxury watches retail company is looking for a dynamic, customer-focused, and target-driven Inside Sales Executive to convert high-intent digital leads into successful sales.

The role involves engaging with customers who have shown interest in premium watch collections through abandoned carts, website enquiries, emails, and other digital channels, ensuring a seamless and personalised buying experience.

Key Responsibilities:

Follow up on abandoned cart leads and convert potential customers into buyers.

Handle website enquiries, Talk to Us requests, emails, and other digital sales leads.

Understand customer preferences, budgets, occasions, and product requirements to recommend suitable watches.

Provide accurate information on product specifications, pricing, availability, offers, delivery, and payment options.

Address customer objections and build confidence to drive purchase decisions.

Maintain consistent follow-ups throughout the customer buying journey.

Coordinate with store teams, inventory, e-commerce, and customer support for smooth order closure.

Identify upselling and cross-selling opportunities across premium watch brands and collections.

Maintain accurate lead records and follow-up details in CRM systems or lead trackers.

Deliver a premium, consultative, and customer-centric sales experience

Key Performance Indicators (KPIs)

Lead-to-order conversion rate

Revenue generated through digital leads

Abandoned cart recovery and conversion

Lead follow-up and response turnaround time

Average Order Value (AOV)

Upselling and cross-selling performance

Lead closure rate and customer experience scores

Candidate Requirements

1–4 years of experience in Inside Sales, E-commerce Sales, or Customer Conversion.

Excellent verbal and written communication skills.

Strong persuasion, negotiation, and objection-handling abilities.

Comfortable with customer calls, emails, and digital communication channels.

Familiarity with CRM systems, lead trackers, and e-commerce platforms.

Strong follow-up discipline and a target-oriented mindset.

Interest in watches, fashion, luxury, or premium consumer products.

Preferred Industries: Luxury Retail, Watches, Jewellery, Fashion, Premium Electronics, Automobiles, and E-commerce.

Interested candidates can share their updated CV or connect directly

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