Infrastructure Engineer

Your duties include:

• Managing company clients to meet their infrastructure needs effectively.
• Overseeing mobile device management for secure mobile configurations.
• Handling the secure gateway for a protected network connection.
• Managing the web application firewall to safeguard web applications.
• Supervising server infrastructure (Windows and Linux) for stability and performance.
• Leading Web Hosting Managers to maintain optimal hosting services.
• Managing cloud resources, specifically in AWS, to optimize cloud infrastructure.
• Establishing standards and best practices for network, access rights, desktops, servers, and internal applications.
• Providing support for switches, firewalls, routers, and ensuring a secure network environment.
• Implementing policies based on ITIL methodology to enhance support services.
• Collaborating with the team and specialists for a smooth service transition.
• Setting SLA criteria for IT infrastructure availability and performance.
• Developing resilient solutions to ensure infrastructure availability.
• Conducting system administration tasks, including managing networks and system backups.
• Monitoring critical processes and systems proactively.
• Installing, configuring, and supporting servers and network components.
• Planning upgrades to maintain service levels and keep infrastructure up-to-date.
• Leading the replacement of aging infrastructure components.
• Testing and analyzing network and server components comprehensively.
• Ensuring consistent server uptime to meet business goals.

Required Skill Set:

Functional:

• Broad ITIL Knowledge and experience in Service Management
• 3 years of appropriate experience supporting IT infrastructure and service delivery, preferably with a medium-sized organization
• Good understanding of Server desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
• A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
• A very strong customer-oriented approach with a delivery bias
• Ability to prioritize and allocate resources/efforts appropriately
• Experience of working with 3rd party service providers

Technical:

• In depth knowledge of Linux/Windows Server including operations
• In depth knowledge of Active Directory (Design, Security and Administration)
• In depth knowledge of Networking technologies and concepts (Firewall, VPN)
• Good knowledge of Google Workspace and Cloud Services such IaaS (AWS) Good Knowledge of Device Management such as Laptops and Smart Devices
• Knowledge of Docker, Kubernetes, Loadbalancers (Nginx etc.)
• Good understanding of IT security and Data protection principles