Job Description:
- Join a collaborative team where reliability speed and customer focus matter every day
- In this role you ll help keep business critical data and analytics platforms running smoothly by supporting Informatica and SAS Suite environments in production
- You ll work closely with developers data teams and infrastructure partners to troubleshoot incidents restore services quickly and drive long term stability through problem management and continuous improvement
- If you enjoy digging into root causes improving operational processes and working in an ITIL aligned support model this is a great opportunity to grow your impact
- The work environment is hybrid offering a balance of focused execution and team collaboration while supporting high visibility systems that enable informed decision making across the organization
Key Responsibilities:
- Production Support Operations
- Provide L2 L3 production support for Informatica and SAS Suite including BDM and PC to ensure high availability and performance
- Monitor batch schedules workflows integrations and data pipelines proactively identify failures and performance bottlenecks
- Troubleshoot incidents perform impact analysis and restore services within agreed SLAs using ITIL aligned practices
- Execute operational tasks such as job restarts reruns validations and controlled deployments as per runbooks
- ITIL Process Adherence
- Manage incidents service requests and escalations with clear communication ownership and timely updates to stakeholders
- Perform root cause analysis RCA and contribute to problem management by implementing preventive fixes and documenting learnings
- Support change management by participating in release activities risk assessments and post change verification
- Documentation Collaboration
- Maintain and enhance support documentation SOPs and knowledge articles for recurring issues and operational procedures
- Collaborate with development QA data engineering and infrastructure teams to improve stability observability and support readiness
- Minimum Qualifications
- Bachelor s or Master s degree in Engineering Computer Applications Science BTech BCA BSc MCA MSc MTech or equivalent
- 3 5 years of experience in production support for enterprise applications and or data platforms
- Hands on experience supporting Informatica in production environments
- Working knowledge of SAS Suite operations and support including job monitoring and issue triage
- Practical understanding of ITIL processes Incident Problem Change and Service Request management
- Strong troubleshooting skills clear communication and ability to work effectively in a hybrid setup
Technical Requirements:
- Foundational Maintenance and Production Support process Support Process Steady state Foundational Service Management ITIL Engagement Lifecycle processes Transition Technology Data Management Data Integration Informatica Informatica Informatica Power Center Technology sas sas Suite
Additional Responsibilities:
- Experience supporting SAS Suite components such as BDM and PC in production including operational readiness and stability improvements
- Proven ability to drive RCA to closure and implement preventive measures that reduce repeat incidents
- Experience improving monitoring alerting defining runbooks and optimizing support workflows for faster resolution
- Exposure to release coordination and production validation activities within an ITIL change framework
- Strong stakeholder management skills with the ability to communicate technical issues to non technical audiences
- Good to have skills
- SQL Unix Linux Shell Scripting Scheduling Tools Autosys Control M Monitoring Alerting Splunk Grafana
Preferred Skills:
Foundational->Maintenance and Production Support process->Support Process - Steady state,Foundational->Service Management->ITIL->Engagement Lifecycle processes - Transition,Technology->Big Data->Big Data - ALL,Technology->Data Management - Data Integration->Informatica->Informatica - Informatica Power Center,Technology->sas->sas
