Informatica, Production Support, ITIL, SAS, Suite (BDM, PC)

Job Description:

• Join a collaborative team where reliability speed and customer focus matter every day
• In this role you ll help keep business critical data and analytics platforms running smoothly by supporting Informatica and SAS Suite environments in production
• You ll work closely with developers data teams and infrastructure partners to troubleshoot incidents restore services quickly and drive long term stability through problem management and continuous improvement
• If you enjoy digging into root causes improving operational processes and working in an ITIL aligned support model this is a great opportunity to grow your impact
• The work environment is hybrid offering a balance of focused execution and team collaboration while supporting high visibility systems that enable informed decision making across the organization

Key Responsibilities:

• Key Responsibilities
• Production Support Operations
• Provide L2 L3 production support for Informatica and SAS Suite including BDM and PC to ensure high availability and performance
• Monitor batch schedules workflows integrations and data pipelines proactively identify failures and performance bottlenecks
• Troubleshoot incidents perform impact analysis and restore services within agreed SLAs using ITIL aligned practices
• Execute operational tasks such as job restarts reruns validations and controlled deployments as per runbooks
• ITIL Process Adherence
• Manage incidents service requests and escalations with clear communication ownership and timely updates to stakeholders
• Perform root cause analysis RCA and contribute to problem management by implementing preventive fixes and documenting learnings
• Support change management by participating in release activities risk assessments and post change verification
• Documentation Collaboration
• Maintain and enhance support documentation SOPs and knowledge articles for recurring issues and operational procedures
• Collaborate with development QA data engineering and infrastructure teams to improve stability observability and support readiness
• Minimum Qualifications
• Bachelor s or Master s degree in Engineering Computer Applications Science BTech BCA BSc MCA MSc MTech or equivalent
• 3 5 years of experience in production support for enterprise applications and or data platforms
• Hands on experience supporting Informatica in production environments
• Working knowledge of SAS Suite operations and support including job monitoring and issue triage
• Practical understanding of ITIL processes Incident Problem Change and Service Request management
• Strong troubleshooting skills clear communication and ability to work effectively in a hybrid setup

Technical Requirements:

• Primary skills Process Maintenance and Production Support process Finacle Product Support process Process Service Management ITIL Technology Data Management Data Integration Informatica Technology sas sas

Additional Responsibilities:

• Experience supporting SAS Suite components such as BDM and PC in production including operational readiness and stability improvements
• Proven ability to drive RCA to closure and implement preventive measures that reduce repeat incidents
• Experience improving monitoring alerting defining runbooks and optimizing support workflows for faster resolution
• Exposure to release coordination and production validation activities within an ITIL change framework
• Strong stakeholder management skills with the ability to communicate technical issues to non technical audiences
• Good to have skills
• SQL Unix Linux Shell Scripting Scheduling Tools Autosys Control M Monitoring Alerting Splunk Grafana

Preferred Skills:

Foundational->Service Management->ITIL,Technology->Maintenance and Production Support process->Finacle Product Support process,Technology->sas->sas,Technology->Data Management - Data Integration->Informatica->Informatica - Informatica Power Exchange