Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:- We are seeking a proactive and experienced Incident Manager to lead the resolution of complex post-migration incidents, particularly where applications are not functioning as expected after infrastructure, data center changes or cloud migrations.
- The ideal candidate will have a deep understanding of ITIL practices, particularly Incident and Problem Management, and will act as the central coordination point for technical teams, release leads, change managers, and business stakeholders.
- This role is critical in maintaining service availability, driving timely resolution, managing communications, and continuously improving the post-migration experience.
Essential Job Functions:- Own and manage the full lifecycle of high-priority incidents related to post-migration application failures or degraded performance.
- Coordinate technical bridge calls involving infrastructure, database, middleware, network, and application teams to drive root cause analysis and resolution.
- Work closely with Release Leads and Change Managers to validate if issues are related to recent changes or releases.
- Serve as the primary point of contact for all stakeholders during incident resolution—including business owners, project teams, and senior leadership.
- Ensure accurate and timely incident logging, categorization, prioritization, and closure in ServiceNow (SNOW).
- Provide clear and concise incident communication and updates throughout the incident lifecycle.
- Facilitate post-incident reviews and contribute to problem management to identify root causes and prevent recurrence.
- Collaborate with technical leads to develop workarounds, recovery procedures, or escalation paths when required.
- Monitor KPIs and ensure SLA adherence, while identifying areas for process and performance improvement.
Qualifications:Key Skills and Qualifications
- 6+ years experience in incident management or a similar service management role.
- Strong understanding of ITIL v3/v4 concepts, particularly Incident and Problem Management.
- Proven experience troubleshooting complex enterprise application issues in multi-tier environments (App/DB/Infra).
- Experience working with ServiceNow (SNOW) for incident tracking, reporting, and CMDB.
- Exceptional coordination skills across cross-functional teams (Infra, DB, App, Networking, Cloud (AWS)).
- Ability to handle high-pressure situations calmly, with excellent decision-making and communication.
- Experience working with release and change management in large-scale environments.
- Strong verbal and written communication skills, including executive-level incident summaries.
Nice-to-Have Skills- Exposure to data center migrations, cloud platform transitions (GCP, AWS), or hybrid IT infrastructure.
- Familiarity with monitoring and alerting tools (e.g., Dynatrace, AppDynamics, Splunk, SCOM).
- Experience with major incident management frameworks or war room facilitation.
Certifications (Preferred but Not Mandatory)- ITIL Foundation (v3 or v4)
- ServiceNow System Administrator or ITSM Certificatio
- PMP, PRINCE2, or Agile certifications are a plus
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India - VARITE.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. 
