We'll look to you for:
- Managing production incidents to resolution using Alstom's standard incident management processes.
- Leading and guiding technical triage calls, analyzing infrastructure and application components.
- Providing timely updates to stakeholders and escalating issues as needed.
- Recommending and implementing process improvements based on operational insights.
- Supporting post-mortem activities and documenting resolution actions.
- Maintaining production applications, troubleshooting issues, and coordinating with technology teams.
All about you
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
- Bachelor's Degree or equivalent in a relevant discipline.
- 8+ years of related experience in IT infrastructure and production support.
- Experience with at least five of the following: Unix/Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, web logic, LDAP, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring, or access management solutions.
- Proficiency in tools like ServiceNow or other ticketing systems.
- ITIL certification (preferred).
- Strong relationship management skills and ability to communicate effectively with all levels of management.
- Proficiency with Word, Excel, and PowerPoint for reporting and presentations.
