Experience: A minimum of 10 years of experience in IT operations, incident management, and leadership roles.
Technical Expertise: Possess a strong technical background with expertise in IT infrastructure, systems, and applications. Demonstrate proficiency in troubleshooting and resolving complex technical issues.
Leadership Skills: Proven ability to lead and manage a team, coupled with excellent interpersonal and communication skills.
Problem-Solving: Exhibit exceptional problem-solving skills and the ability to make quick, effective decisions under pressure.
Process Improvement: Experience in implementing process improvements and best practices in IT operations.
Communication: Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.
Documentation: Proficiency in maintaining accurate records and generating detailed reports.
Compliance and Security: Knowledge of IT compliance standards and security protocols.
Analytical Skills: Ability to conduct root cause analysis and develop preventive measures.
Education: A Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications in ITIL, PMP, or similar are preferred
