Human Resources Manager

Manager - HRBP (BPO Operations) | Roles & Responsibilities

• Partner with Operations Leaders to drive HR strategies aligned with business goals.
• Manage employee relations, grievance handling, and disciplinary cases.
• Drive employee engagement, retention, and culture-building initiatives.
• Analyze attrition trends and implement retention action plans.
• Lead performance management, talent reviews, and succession planning.
• Coach and support managers on people management and employee development.
• Monitor HR metrics such as attrition, absenteeism, and engagement scores.
• Collaborate with Talent Acquisition for workforce planning and critical hiring.
• Ensure compliance with company policies, labor laws, and audit requirements.
• Drive change management and organizational development initiatives.
• Manage stakeholder relationships across Operations, Quality, Training, and Support functions.
• Support business growth through effective people strategies and HR interventions.

Key Skills

• HR Business Partnering (HRBP)
• Employee Relations
• Stakeholder Management
• Attrition Management
• Employee Engagement
• Performance Management
• Talent Management
• Leadership Coaching
• Conflict Resolution
• HR Analytics & Reporting
• Workforce Planning
• Change Management
• Labor Law Compliance
• Organizational Development
• Team Management