Human Resources Manager

Human Resources ManagerCompany Description

SPIN CYCLES is Bengaluru's leading omnichannel premium laundry and dry-cleaning service provider. Founded in October 2014, the company is driven by a mission to make professional garment-care services more accessible, reliable, and convenient for customers.

SPIN CYCLES delivers high-quality laundry and garment-care services through a growing network of physical outlets, centralized processing facilities, and digital channels. Our team operates in a fast-paced, customer-focused environment that values service excellence, accountability, efficiency, teamwork, and continuous improvement.

Role Description

We are looking for an experienced and hands-on Human Resources Manager to manage the overall HR function across our retail outlets, customer support operations, and manufacturing or laundry-processing facilities.

This is a full-time, on-site role based in Bengaluru. The HR Manager will oversee the recruitment team and manage end-to-end HR activities, including manpower planning, recruitment, onboarding, training, performance management, employee engagement, labour management, attendance, payroll coordination, statutory compliance, disciplinary processes, and employee relations.

The role requires a strong understanding of workforce management in service-oriented and manufacturing environments. The HR Manager will also be responsible for promoting workplace discipline, implementing 5S practices, supporting quality standards, and building a productive and positive work culture across the organization.

Key ResponsibilitiesRecruitment and Workforce Planning

• Manage and guide the recruitment team to meet hiring requirements across stores, customer support, logistics, administration, and factory operations.
• Develop recruitment plans based on current manpower requirements and future business growth.
• Monitor recruitment performance, including vacancies, hiring timelines, joining ratios, offer dropouts, and employee retention.
• Coordinate with department heads to understand staffing requirements and workforce productivity expectations.
• Build reliable recruitment channels for frontline, skilled, supervisory, managerial, and support roles.

HR Operations

• Manage end-to-end employee onboarding, documentation, confirmation, transfers, promotions, and separation processes.
• Oversee attendance, leave, shift, overtime, weekly-off, and holiday-management processes.
• Coordinate payroll inputs accurately and ensure timely submission to the payroll or finance team.
• Maintain employee records, HR documentation, letters, contracts, and personnel files.
• Implement and continuously improve HR policies, procedures, and systems.

Training and Development

• Identify training requirements in coordination with department managers and supervisors.
• Develop and coordinate induction, technical, behavioral, customer-service, safety, and supervisory training programs.
• Ensure new employees receive proper orientation and role-specific training.
• Track training attendance, employee performance improvement, and training effectiveness.
• Develop supervisors, team leaders, recruiters, and department managers through structured training and coaching.

Performance and Team Management

• Implement performance-management systems with clear targets, KPIs, reviews, and improvement plans.
• Support managers in evaluating employee performance, productivity, discipline, attendance, and behavioral standards.
• Manage performance-improvement plans for underperforming employees.
• Drive employee accountability while maintaining fair and transparent HR practices.
• Support leadership in succession planning and the development of high-performing employees.

Employee Relations and Labour Management

• Manage employee grievances, disciplinary matters, workplace conflicts, counselling, and corrective actions.
• Build trust and effective communication across employees, supervisors, managers, and leadership.
• Handle labour-related challenges in a fair, practical, and legally compliant manner.
• Support effective management of a diverse workforce, including frontline, contract, skilled, semi-skilled, and factory employees.
• Improve employee retention and reduce absenteeism, attrition, and workplace disputes.

Compliance and HR Governance

• Ensure compliance with applicable labour laws, statutory requirements, company policies, and employment standards.
• Coordinate statutory documentation and compliance requirements with consultants or relevant departments.
• Ensure disciplinary and grievance processes are properly documented.
• Conduct periodic HR audits and identify gaps in employee records, attendance, payroll inputs, policies, and compliance.
• Prepare HR reports and dashboards for management review.

5S and Quality Standards

• Support the implementation and monitoring of 5S practices across offices, stores, warehouses, and production facilities.
• Promote workplace organization, cleanliness, standardization, discipline, and continuous improvement.
• Coordinate with operations and quality teams to ensure employees follow defined SOPs and quality standards.
• Conduct periodic workplace audits and support corrective-action plans.
• Build employee awareness regarding safety, quality, productivity, hygiene, and process compliance.

Employee Engagement and Culture

• Plan and execute employee engagement, recognition, communication, and welfare initiatives.
• Develop programs to improve employee motivation, teamwork, workplace discipline, and retention.
• Promote a performance-driven, customer-focused, and respectful workplace culture.
• Act as a bridge between employees, department managers, and senior leadership.
• Support organizational change and business expansion initiatives.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Industrial Relations, or a related field.
• A postgraduate qualification or professional certification in Human Resources will be an advantage.
• Demonstrated experience in recruitment, onboarding, HR operations, performance management, employee relations, and training.
• Strong experience in labour management and handling frontline or factory employees.
• Experience working in retail, service-oriented, logistics, hospitality, facility-management, laundry, or manufacturing environments is preferred.
• Practical knowledge of local labour laws, statutory compliance, disciplinary procedures, and grievance handling.
• Experience managing payroll coordination, attendance, leave, overtime, and employee documentation.
• Experience in implementing 5S, workplace quality standards, SOPs, or continuous-improvement practices.
• Ability to manage and develop recruiters, HR executives, trainers, supervisors, and operational teams.
• Proficiency in HRIS, attendance systems, Microsoft Excel, reporting tools, and HR-related software.
• Strong communication, negotiation, counselling, conflict-resolution, and leadership skills.
• Ability to work on-site, manage multiple priorities, and operate effectively in a fast-paced environment.

Preferred Candidate Profile

• Strong people-management experience in a service-oriented or operations-intensive organization.
• Expertise in labour management, employee discipline, attendance control, and workforce productivity.
• Previous exposure to manufacturing, production, retail operations, or multi-location businesses.
• Experience managing recruitment teams and high-volume frontline hiring.
• Knowledge of 5S, quality-management systems, workplace safety, and process standardization.
• Hands-on, approachable, disciplined, and capable of working closely with employees at all organizational levels.
• Comfortable visiting different outlets and operational locations when required.

Employment Details

• Position: Human Resources Manager
• Employment Type: Full-time
• Work Location: On-site, Bengaluru Urban
• Industry: Premium Laundry, Dry Cleaning, Retail Services, and Manufacturing Operations