POSITION OVERVIEW
We are seeking an experienced HR Manager to lead the HR function for a fast-paced call center. You will manage a team of 3 HR professionals, oversee end-to-end HR operations, and act as a strategic partner to management for a workforce of 500+ employees.
KEY RESPONSIBILITIES
- Lead HR team and serve as primary HR contact for employees and management.
- Manage full employee lifecycle: recruitment, onboarding, performance, employee relations, grievances, disciplinary actions, offboarding, and workforce planning.
- Develop and implement HR policies and procedures in compliance with Indian labor laws.
- Oversee high-volume hiring, payroll, attendance, shifts, and attrition management.
- Drive employee engagement, training, talent development, and retention; maintain HR metrics and reports.
MANDATORY REQUIREMENTS
- Minimum 10 years of professional experience in HR, including at least 3 years in an HR Manager or senior HR leadership role.
- Experience in call-center (workforce of 500+ employees).
- Strong knowledge of Indian labor laws and HR systems.
- Excellent leadership, communication, and conflict-resolution skills.
- Ability to operate in a high-volume, fast-paced environment.
EDUCATION
- Bachelor's degree in HR, Business Administration, or related field.
- Master's or HR certification is a plus.
WHAT WE OFFER
- Full-time, stable role with leadership responsibility.
- Professional, collaborative environment.
- Competitive compensation based on experience.
At M.B.A. Consulting India Pvt. Ltd., people are at the heart of everything we do. This role is an opportunity to champion employee wellbeing, strengthen HR foundations, and contribute to a workplace where every individual feels supported and empowered.
