About Us
ProCreator is a design-led product consultancy working across strategy, design, and development to solve complex digital problems. We work on products and platforms across SaaS, enterprise,BFSI, fintech, IT consulting, and other high-complexity domains.
Job Description
ProCreator is looking for an HR Generalist / People Operations professional to own and drive core HR operations across the employee lifecycle, while helping strengthen people processes, employee experience, policy governance, and hiring coordination.
This role is ideal for someone who is hands-on, process-oriented, and comfortable managing day-to-day HR operations independently. The person will play a key role in ensuring smooth onboarding, employee record management, attendance and leave administration, payroll inputs, engagement initiatives,policy execution, and exit formalities. Alongside this, the role will also support recruitment governance and collaborate closely with the recruiter and hiring stakeholders to ensure process adherence and business continuity.
While the role is primarily an individual contributor position, the person may oversee one recruiter and is expected to step into hiring execution when recruitment volumes or business priorities demand it.
Key Responsibilities
1) Core HR Operations
- Own end-to-end employee lifecycle administration from post-offer handover through onboarding, active employment, and exits
- Manage employee records, letters, workflows, approvals, and documentation through HR systems, especially Zoho People
- Handle joining formalities including employment documents, NDA, code of conduct, KYC, bank details, background verification coordination, and induction readiness
- Coordinate with internal stakeholders such as IT for asset allocation, ID creation, access setup, RFID cards, and other onboarding requirements
- Administer leave, attendance, holiday calendars, attendance regularizations, special leave creation, and exception handling
- Provide accurate monthly payroll inputs to the Accounts team and support resolution of employee queries related to attendance, leave, payroll inputs, and employee records
- Maintain HR documentation required for audits, compliance, and insurance-related processes
2) People Processes and Employee Experience
- Drive probation confirmations, salary revision documentation, promotions, role changes, and related employee lifecycle actions
- Act as a reliable first point of contact for employee queries related to HR policies, insurance, documentation, and routine employment matters
- Plan and coordinate employee engagement initiatives including birthdays, work anniversaries, festive celebrations, team activities, culture-building efforts, and internal learning sessions
- Support employee well-being initiatives, feedback surveys, POSH-related coordination, and periodic learning and development facilitation
- Ensure a smooth, professional, and employee-friendly HR experience across key people touchpoints
3) Employee Relations and Governance
- Support managers on policy interpretation, employee discipline matters, notice period discussions, underperformance cases, and other sensitive people issues, escalating when necessary
- Maintain and update employee handbook, leave policy, code of conduct, and day-to-day HR process documentation
- Help strengthen governance by ensuring HR processes are followed consistently and documentation is maintained accurately
- Own HR workflow updates, template changes, automation requests, and coordination with system partners for issue resolution
4) Recruitment Coordination and Business Support
- Provide recruitment governance support by coordinating hiring intake, role approvals, interview process adherence, and hiring progress tracking with stakeholders
- Partner with the recruiter and hiring managers on offer approvals, parity checks, onboarding readiness, and seamless handover from recruitment to people operations
- Support hiring execution directly during peak hiring periods or when business needs require additional recruitment bandwidth
- Ensure recruitment ownership is approached with flexibility and collaboration, rather than as a rigidly separated function
Requirements
Must-Have Skills and Experience
- 4–5 years of relevant experience in HR operations, people operations, or HR generalist roles
- Strong hands-on experience managing the employee lifecycle from onboarding to exit
- Working knowledge of HRMS platforms, preferably Zoho People
- Solid experience in onboarding, HR documentation, leave and attendance management, payroll input coordination, and employee records management
- Ability to independently handle employee queries and routine people operations matters in a timely and professional manner
- Good understanding of HR policies, process documentation, compliance coordination, and governance practices
- Experience supporting employee engagement initiatives and people experience programs
- Strong coordination skills, with the ability to work cross-functionally with recruiters, managers, Accounts, IT, and leadership
- Willingness to support recruitment execution when required by business demand
- Strong ownership mindset, attention to detail, process discipline, and comfort working in a fast-paced environment
Preferred Skills / Nice to Have
- Proficiency in Zoho People and Zoho Recruit for HR operations and recruitment coordination
- Ability to make backend changes, workflow updates, and system-level process improvements in Zoho tools
- Experience creating, streamlining, and scaling HR processes for operational efficiency
- Tech-savvy mindset with interest in AI adoption in HR, including automation, analytics, chatbots, and AI-enabled hiring tools
- Awareness of evolving HR technology trends and the ability to suggest process or system improvements
- Prior experience working in UX/UI, development, branding, creative, or marketing agency environments will be preferred for stronger business and cultural fit
Education
- Bachelor's degree in any discipline
- Relevant work experience and practical HR capability will be valued more than academic specialization
What Success Looks Like in the First 90 Days
By the end of the first 90 days, success in this role would look like:
- You have taken ownership of day-to-day HR operations and are independently managing core employee lifecycle processes with minimal supervision
- Employee records, onboarding documentation, leave and attendance tracking, and routine HR workflows are well organized and running smoothly in Zoho People
- Payroll inputs are being shared accurately and on time, with fewer follow-ups or errors
- New joiner onboarding is structured, timely, and well-coordinated across HR, IT, and other stakeholders
- Employee queries are being responded to promptly and professionally, creating a dependable HR support experience
- Key HR documents, templates, and policy/process trackers are updated, easy to access, and better organized than before
- At least a few process improvement opportunities have been identified and implemented across HR operations, workflows, or system usage
- Employee engagement and people experience initiatives are being run consistently with strong coordination and follow-through
- Recruitment governance is running smoothly, with proper coordination between hiring managers, recruiter, and internal stakeholders
- During high hiring periods, you are able to step in and support recruitment execution without losing grip on core HR operations
- You have built trust with employees, managers, the recruiter, and the COO as a reliable owner of people operations
Who You Are
- Hands-on and dependable, with a strong bias for execution
- Comfortable balancing structure, empathy, and responsiveness in day-to-day HR work
- Process-minded, organized, and able to manage multiple moving parts without losing detail
- Collaborative and practical in approach, with the confidence to work closely with managers and leadership
- Adaptable enough to support both people operations and hiring priorities as needed
