Lead CVMU || Collection Vendor Management Unit || DVP

Position Purpose

The role is responsible for managing the complete lifecycle of vendor and collection agency onboarding, billing, cost provisioning, and compliance for the retail and credit card collections portfolio. The position ensures alignment with internal and external stakeholders, regulatory compliance, timely execution of key processes, and support during internal and external audits.

Key Responsibilities

Manage the onboarding of vendors and collection agencies, including activation of EDC IDs in VMS and Mobicule systems.

Oversee the billing process for all retail and credit card collection vendors, including invoice processing through BAZ and maintaining accurate cost provisioning.

Coordinate onboarding of collection agents into the VMS system to ensure readiness for field operations.

Ensure timely preparation and dissemination of MIS reports, including billing data, vendor tracker updates, and EDC status reports.

Handle uploads of new vendor data on the bank's internal site to ensure up-to-date information is maintained.

Respond to and resolve telephonic and email-based queries from collection managers related to agency and agent onboarding.

Manage governance and compliance activities including ADOC processes for vendor onboarding and EDC management.

Coordinate with legal, compliance, and procurement teams for timely renewal and documentation of vendor agreements.

Qualifications and Experience

Essential Qualification

Graduate in Banking and Financial Management

Preferred Qualification

MBA or Postgraduate degree in Banking and Finance

Essential Experience

Minimum 8 years of relevant experience in collection operations or vendor management

Preferred Experience

Over 10 years of experience in retail and credit card collections with exposure to vendor governance

Competency Requirements

Technical Competencies

Should demonstrate strong operational excellence with a focus on reducing turnaround time and improving process efficiency.

Must have a solid background in retail lending and collection processes.

Proficiency in systems like VMS, Mobicule, and BAZ is required.

Ability to analyze audit findings and proactively address process gaps.

Behavioural Competencies

Professionalism in decision-making and conduct, with a commitment to ethical practices.

Respectful and responsible communication and collaboration with internal and external partners.

A results-driven approach that demonstrates excellence and builds trust.

An entrepreneurial mindset with a sense of ownership and initiative.

Ability to work effectively in a team environment to achieve common goals.