Job Description HR Executive / Sr. Executive (BPO / Contact Centre)
Company: VLCC Health Care Ltd.
Location: Gurugram Udyog Vihar
Experience: 24 Years
Industry Preference: BPO / Contact Centre / Service Sector
Role Purpose
To manage end-to-end HR operations for VLCC's high-volume Contact Centre, ensuring seamless bulk hiring, efficient employee lifecycle management, strong engagement initiatives, and adherence to compliance standards in a fast-paced BPO environment.
Key Responsibilities
1. Talent Acquisition & Onboarding
- Drive bulk hiring for inbound & outbound contact centre roles (voice & non-voice).
- Source through vendors, consultants, job portals & internal referrals.
- Conduct HR screening interviews and coordinate final selections.
- Manage joining documentation, background verification & induction.
- Ensure structured onboarding experience for new hires.
2. Employee Lifecycle Management
- Manage attendance, shift rosters, leave records & HRMS updates.
- Support confirmation processes, transfers & separations.
- Conduct exit interviews and analyze attrition trends.
3. Employee Engagement & Retention
- Execute engagement initiatives aligned with VLCC culture.
- Plan R&R activities, performance recognitions & wellness initiatives.
- Address employee grievances in coordination with operations.
4. Discipline & Policy Compliance
- Ensure strict adherence to HR policies & code of conduct.
- Handle warning letters, show-cause notices & disciplinary actions.
- Maintain documentation for audit readiness.
5. HR Operations & Payroll Support
- Maintain employee records & statutory documentation.
- Coordinate payroll inputs, incentives & variable payouts.
- Ensure compliance with labor laws & internal processes.
6. Business Partnering
- Act as HR SPOC for Contact Centre Operations Managers.
- Support manpower planning & workforce optimization.
- Align HR initiatives with business KPIs.
Skills & Competencies
- Strong experience in bulk hiring for BPO / Contact Centre
- High-volume HR operations exposure (300+ headcount preferred)
- Excellent communication & stakeholder management skills
- Ability to thrive in a fast-paced, target-driven environment
- Hands-on experience in HRMS & MS Excel
Preferred Qualification
- MBA / PGDM in Human Resources
- Experience in BPO / Service industry mandatory
- Comfortable working in shifts
