Human Resources Business Partner

PolicyBazaar.com is India's leading digital insurance marketplace and one of the most valuable insur-tech companies globally. We started our journey in 2008; in 2018 we became just the third Unicorn in India and went public in 2021.

Policybazaar is at heart a data and technology company that has revolutionized the insurance market in India. We deploy cutting edge technology, use advanced data analytics and leverage AI/ML to offer customer centric products, optimised customer journeys, and ensure superior customer experience across the insurance value chain. We have had a major influence on how protection insurance products are bought in the country and are responsible for sourcing a significant portion of the market in Term and Health insurance

.
In FY25, we sourced over 23.5K Crores of Premium and have been growing at 44% CAGR for the last five years. We have 10cr+ registered users and have provided insurance to 2cr+ people. We have an industry leading 93% market share of the online aggregator marke

t.
Brands under the PB Fintech Umbrella: Paisabazaar.com, Policybazaar For Business, PB Partners, Policybazaar Dubai, PB Pay, Docpri

me.
Job Descript

ion:
Job Role- Team Leader

HRBPExperience- 5-6

YearsLocation - Gur

ugram
About the

Role:
PolicyBazaar is seeking a confident and dynamic Team Leader- HRBP to join our Contact Center HRBP team. The ideal candidate will be responsible for partnering with business leaders and employees, driving HR processes, and ensuring a seamless employee experience for call center employees. This role requires someone with strong communication and leadership skills, who is comfortable working in a fast-paced environment and managing multiple stakeh

olders.
Key Responsib

• ilities:
  Act as a trusted HR business partner to the contact center leadership and e
• mployees.Own the end-to-end HRBP process for the call center, including workforce planning, employee relations, performance management, engagement initiatives, and retention st
• rategies.Provide guidance and support to managers on HR policies, processes, and best p
• ractices.Drive initiatives around employee experience, motivation, and team
• building.Resolve employee grievances, conduct investigations, and ensure compliance with organizational
• policies.Partner with business leaders to support organizational changes, workforce challenges, and talent development ini
• tiatives.Provide reports and analytics to leadership to support data-driven decisio
• n-making.Lead and mentor a small team, ensuring smooth execution of HR activities and fostering a collaborative env

ironment.
What We Are L

• ooking For
  Experience: 5+ years of experience in HR business partnering, specifically handling call center employees and thefull HRBP
• lifecycle.Skills: Strong communication skills with the ability to build relationships at
• all levels.Confident, solution-oriented, and proactive approach to probl
• em-solving.Excellent leadership skills and ability to me
• ntor teams.Ability to handle employee relations sensitively and e

ffectively.
Additional

Information:
Working days: 6 days per week, rotational inclu