Founded in London, in 2010, Glassworks is a fresh London fashion brand totally independent, style-obsessed and passionate believers in bricks-and-mortar boutiques as well as streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion meaning a constant feed of exciting new stuff to try on, helped along by the most dedicated and on it staff-turned-stylists on the planet. We are focused on scaling our ecommerce and retail channels in the UK and abroad all whilst maintaining a strong design aesthetic, stylish atmosphere in store and strong customer focus.
The Role
We are looking for a hands-on HR Operations Lead to bring structure, consistency, and process discipline to a growing business. Glassworks is scaling, but many HR and operational processes are still ad hoc and dependent on individual managers. This role is about building clear, repeatable systems that improve execution across the business.
This is a practical, build-and-improve role - not purely strategic and not purely administrative. You will own recruitment operations, onboarding/offboarding, SOPs and training materials, KPI reporting, and day-to-day people operations improvement, working closely with leadership, managers, and external HR support.
Work Schedule/Location: 5 days per week, fully remote work.
What You Will Own
Build and improve core HR and people processes (onboarding, offboarding, documentation, workflows)
Own end-to-end recruitment operations, including pipeline management and candidate experience
Own and improve our ATS (ClearCompany), including structure, workflows, reporting, and use of automation/AI
Use AI tools and automation to improve efficiency across recruitment and HR workflows, reducing manual work and increasing speed
Continuously identify opportunities to remove low-value tasks through better systems, tooling, and automation
Build and maintain SOPs and training materials in Notion (knowledge base), covering both HR and cross-functional operational processes
Work with the Senior Operations Manager and department leads to capture, standardise, and improve processes across the business
Ensure SOPs are clear, practical, and consistently used by managers and teams
Track and report on key HR and recruitment metrics (e.g. hiring pipeline, onboarding, training completion)
Ensure employee records are accurate, secure, and audit-ready in ADP (system of record)
Maintain strong compliance discipline, working with our external HR partner where needed
Identify gaps, prioritise improvements, and implement practical solutions that save time and reduce errors
What Success Looks Like
In the first 36 months, success in this role would look like:
Structured, consistent onboarding process
Clear and well-managed recruitment pipeline
Improved ATS usage and visibility
SOPs and training materials live and in use
Clear HR metrics and reporting
Reduced reliance on ad hoc communication
Stronger process consistency and compliance
What We Are Looking For
Experience in HR operations, people operations, or a similar role in a growing business
Experience in HR operations / people operations in a growing business
Strong experience in recruitment, onboarding, and process improvement
Proven ability to build and implement processes (not just support them)
Experience using and improving an ATS
Strong interest in using AI tools (e.g. ChatGPT, Claude, automation tools) to improve productivity and reduce manual work
Curious, proactive mindset toward learning and experimenting with new tools and ways of working
Strong organisation, attention to detail, and follow-through
Comfortable working in an unstructured, scaling environment
Strong communication and stakeholder management skills
Practical understanding of UK HR processes and compliance
Experience with systems such as ADP, Notion, or similar tools
Especially strong candidates will be able to show examples of:
Building onboarding or HR processes from scratch
Creating SOPs or training systems
Improving hiring speed, structure, or quality
Introducing KPI tracking or reporting
Improving ATS workflows or automation
Bringing structure to previously inconsistent environments
Actively using AI tools to improve workflows or save time
