A results-driven HR Operations professional with 68 years of experience, recognized for owning and transforming HR processes to align with business goals. Combines operational expertise with strategic thinking to drive process optimization, governance, and enhanced employee experience. Proven ability to leverage data insights, streamline workflows, and build scalable HR frameworks. Strong collaborator who partners effectively with stakeholders to drive accountability and outcomes.
Roles and Responsibilities
- End-to-End Employee Lifecycle
- Own and drive a couple of employee lifecycle ensuring seamless and high-quality employee experience
- Proactively identify gaps in lifecycle processes and implement improvements
- Ensure accuracy, timeliness, and consistency across all lifecycle touchpoints
- HR Operations Strategy & Process Excellence
- Take ownership of HR operations delivery, ensuring processes are scalable, efficient, and aligned with business needs
- Continuously evaluate existing processes and drive automation, standardization, and optimization initiatives
- Define, track, and improve SLAs/KPIs for HR operations
- HRMS & Data-Driven Decision Making
- Hands-on experience working with one or more HRMS tools, with exposure to backend operations and data management
- Own HR data integrity and governance across systems
- Develop insightful dashboards and analytics to track key HR metrics (attrition, headcount, BGV etc.) and support business and HR decision-making
- Lead audit readiness and closure of audit observations
- Leverage data to identify trends, risks, generate insights, and support informed decision-making
- Stakeholder Partnerships, Employee Experience & Query Resolution
- Collaborate closely with HRBPs, Finance, and business leaders to align HR operations with business priorities
- Act as a trusted HR operations partner for employees, ensuring timely and effective query resolution
- Identify recurring themes in employee concerns and implement systemic solutions
- Drive communication and awareness of HR processes and policies
- Act as a problem-solver and advisor on HR operational matters
- Drive accountability across stakeholders for process adherence
You should have
- Full time MBA degree in Human Resources or related field (MBA/PGDM in HR only)
- 68 years of experience in HR Operations, with demonstrated ownership of processes
- Hands-on experience with reporting tools (Excel, Power BI, HRIS dashboards)
- Strong understanding of HR operations, labor laws, and compliance frameworks
- Hands-on experience with HRMS systems (e.g., SAP, Workday, Darwinbox, Zoho etc.)
- Strong analytical thinking and problem-solving skills
- Excellent communication and stakeholder management capabilities
