Job Title: HR Manager
Location: Bangalore
Experience: 5 to 8 Years
Industry: Quick Service Restaurant (QSR)
Reporting To: Head Human Resources / Operations Head
About Us
Upsouth is a dynamic and growing QSR brand known for offering delicious, affordable, and fast South Indian cuisine. We are passionate about delivering a great experience to our customers and building a people-centric culture within our teams. We are looking for an experienced HR Manager to lead and support our human resources initiatives across locations.
Key Responsibilities
1. HR Generalist Functions
- Handle end-to-end HR operations including recruitment, onboarding, training, performance management, and exit formalities.
- Maintain and update employee records, HRIS, and ensure statutory compliance (PF, ESI, etc.).
- Conduct regular audits to ensure documentation and policy adherence.
2. Attrition Control & Retention
- Analyze attrition trends and work with operations to design and implement retention strategies.
- Conduct exit interviews, identify patterns, and take corrective/preventive actions.
- Design employee satisfaction and engagement surveys to track and improve morale.
3. Employee Engagement
- Plan and execute employee engagement initiatives across all store and support office locations.
- Foster a culture of recognition, motivation, and team bonding.
- Create and drive internal communication campaigns to keep employees informed and involved.
4. Recruitment and Talent Acquisition
- Oversee bulk hiring and lateral recruitment for store and managerial roles.
- Coordinate with agencies, job portals, and internal references to build a strong talent pipeline.
- Ensure timely closure of positions to support business continuity.
5. Training & Development
- Coordinate with the L&D team to ensure timely induction and on-the-job training.
- Identify skill gaps and support planning of development programs for store-level staff and team leaders.
6. Stakeholder Management
- Collaborate closely with internal stakeholders such as operations managers, unit heads, and corporate teams to align HR initiatives with business needs.
- Serve as the HR point of contact for regional/store-level leadership, addressing escalations and resolving workforce issues effectively.
- Ensure timely communication and feedback loops between employees and leadership to support a transparent and responsive HR environment.
Required Skills & Competencies
- Strong interpersonal and communication skills.
- Experience in handling HR operations across multi-location retail/QSR setups.
- Proven track record in reducing attrition and driving employee engagement.
- Stakeholder management and ability to influence cross-functional teams.
- Ability to work in a fast-paced, people-intensive environment.
- Sound knowledge of labor laws and HR best practices.
Qualifications
- Bachelor's or Master's degree in Human Resources / Business Administration or related field.
- 58 years of experience in a QSR, retail, or hospitality environment in an HR Generalist role.
What We Offer
- A dynamic, performance-driven culture.
- Opportunity to work with a growing QSR brand.
- Platform to implement innovative people practices and make a real business impact.
