About The Role -
This position is responsible for effectively addressing and resolving inquiries related to Performance Management, Succession Management, and Talent Development received from internal customers. He/she will be able to manage HR-related tickets in a timely and efficient manner, ensuring that all requests are handled accurately and promptly. He/she coordinates with Talent Management COEs and other HR Partners to seek relevant information and approvals. He/she utilizes existing applications to review the information and perform the task.
Responsibilities-
- Manage HR Tickets: Oversee the handling of HR-related tickets, ensuring timely resolution and appropriate communication with stakeholders.
- Collaborate with HR Partners: Work closely with internal stakeholders and other HR partners to gather relevant information and obtain necessary approvals for ticket resolution.
- Reporting: Generate standard and custom reports based on business requirements, ensuring accuracy and timeliness.
- Ensure Compliance: Adhere to HR processes, policies, and compliance standards while resolving inquiries and processing requests.
- System Utilization: Utilize existing HR applications to review and manage information and perform tasks effectively.
- Requirements-
- Experience: Prior HR experience is preferred.
- Communication Skills:
- Strong written and verbal communication skills to interact with stakeholders and resolve inquiries effectively.
- Shift Timing: Willingness to work in U.S. shift timings.
- Technical Skills:
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Preferred Knowledge: Knowledge of Performance Management processes will be an additional advantage.
