Roles & Responsibilities
- Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities
- Plan and perform maintenance activities
- Assess customer environments for performance and design issues and propose resolutions
- Work across technical teams to troubleshoot complex infrastructure issues
- Create and maintain detailed documentation
- Serve as a subject matter expert and escalation point for storage technologies
- Work with vendors to resolve storage issues
- Communicate with customers and internal team with transparency
- Participate in on-call rotation
- Completion of training and certification as assigned to further skills and knowledge
Skills Required
- Bachelor's degree or equivalent in Information Systems or related field
- 5+ years of expert-level experience managing infrastructure in high-performance computing environments
- 1+ years of experience with Nvidia DGX preferred
- Experience with HPC schedulers (e.g., SLURM, PBS, Torque)
- Experience configuring, maintaining, and troubleshooting Kubernetes
- Experience with storage technology (e.g., Ceph, Vast Data Platform) and distributed file systems (e.g., Lustre, GPFS, NFS, GlusterFS)
- Experience with machine learning or data science workflows in HPC/AI environments
- Advanced experience with Linux operating systems
- Experience with Nvidia/Mellanox (Cumulus OS) switches a plus
- Experience with ethernet and InfiniBand networking a plus
- 1+ years working with monitoring platforms (e.g., Prometheus, Grafana); Elastic Observability experience is a bonus
- 1+ years working with enterprise ITSM systems (ServiceNow is a bonus)
- Experience with automation tools such as Ansible, Puppet, or Chef is a plus
- Managed Services or consulting experience is required
- Strong background in customer service
- High-level problem-solving and communication skills
- Strong oral and written communication skills
- Related network certifications are a bonus
Why AHEAD
- Diversity-focused workplace with initiatives like Moving Women AHEAD and RISE AHEAD
- Multi-million-dollar lab and cross-department training
- Sponsorship for certifications and ongoing learning
USA Employment Benefits Include
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Additional benefits listed at https://www.aheadbenefits.com/
Note: The OTE range includes base salary and target bonus and may vary by experience and location.
