Key Responsibilities:
- Operations Supervision
- Supervise daily housekeeping operations including room cleaning and public area maintenance
- Allocate tasks and prepare duty rosters for team members
- Ensure rooms are cleaned, inspected, and ready as per standards
- Quality & Standards
- Inspect guest rooms and public areas to ensure cleanliness and hygiene standards
- Ensure adherence to IHG / Holiday Inn Express SOPs
- Maintain grooming and discipline within the team
- Team Management
- Lead, train, and motivate housekeeping associates
- Conduct daily briefings and assign responsibilities
- Monitor team performance and provide feedback
- Coordination
- Coordinate with Front Office for room status and guest requirements
- Work closely with Engineering for maintenance issues
- Ensure timely room availability for check-ins
- Inventory & Control
- Monitor usage of linen, cleaning supplies, and amenities
- Maintain stock levels and report shortages
- Ensure proper handling and storage of materials
- Guest Handling
- Handle guest requests and complaints related to housekeeping
- Ensure prompt and effective resolution of issues
- Maintain a high level of guest satisfaction
Key Skills & Competencies:
- Strong leadership and team management skills
- Attention to detail and quality focus
- Good communication and coordination abilities
- Knowledge of housekeeping operations and standards
Qualifications:
- Graduate / Diploma in Hotel Management preferred
- 2–5 years of experience in housekeeping operations
- Prior supervisory experience preferred
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