Helpdesk Executive

Being a core part of operations

Innovation is one of the secrets to your success as a helpdesk Executive

In this role, youll support our account directors through your vast knowledge of data trends and critical information. Likewise, youll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team.

On top of these, youll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders.

Youll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR.

Sound like you To apply you need to be:

Well-versed in the field

Are you a graduate of any specialisation with eight years experienceor morein customer services or data management How about a solid background in continuous improvement initiatives, client engagement and report preparation If yes, wed love to chat with you!

A relationship builder

Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills To couple these with, you should also be a great example of being a leader who can drive and follow through with improvement initiatives, and a team asset who can work effectively as part of a team.