Head of Reporting GSSC

Cradlepoint is seeking a highly skilled and dynamic Head of Reporting to lead our GSSC Operations team. This is a pivotal Line Manager position requiring close collaboration with Market Area (MA), Business Area (BA), and Group Function (GF) stakeholders. You will need exceptional verbal and written communication skills, a robust understanding of customer project financials, and a strong drive to lead change alongside a motivated and engaged team.

What You Will Do: Key Responsibilities

• Lead the Analytics and Reporting team to enable fact-based decision-making by providing actionable insights and high-quality reports, including a global customer project portfolio.
• Build and manage internal/external relationships, involving all stakeholders from Market Areas, Solution Leads, and Service Delivery Units.
• Support Digitalization and Automation initiatives to enhance efficiency in existing tools, templates, and ways of working. This includes close collaboration with process owners to drive automation and data accuracy.
• Engage hands-on in Program/Project Governance, KPI/Data Analysis, Data research, visualizing, and interpreting data/information.
• Drive improvements through your own ideas, taking responsibility for the full range of activities related to benchmark processing and stakeholder value (data collections, pre-processing, automation, aggregation).
• Build, coach, and motivate the team to foster an open and encouraging team atmosphere.
• Drive Competence and Career Management within your team, acting in alignment with Cradlepoint's Leadership Framework and organizational values.

What You Will Bring: Required Qualifications

• Good analytical & problem-solving skills.
• Ability to demonstrate successful leadership experience and competence.
• Expertise in performing (hands-on) work related to data analysis and mining using MS Excel, VBA, and other relevant tools.
• Experience in making story/table/canvas reports in SuccessFactors, SQL & VBA (or equivalent HRIS/reporting platforms).
• Strong understanding of HRMS and SuccessFactors platforms (or similar enterprise HR systems).
• Self-driven, flexible, responsive, able to multitask, and keen attention to detail.
• Effective presentation/communication Skills & Stakeholder Management.
• Fundamental Leadership Competence, knowledge of Cradlepoint's delivery processes, project management tools, and strong financial acumen.

Highly Desirable Skills & Experience

• Experience in Project Management or Project Management Office responsibilities, including project financial and margin responsibilities.
• Previous Line Management experience (Certified - PMI/LCC/MEP/L1 or equivalent certifications).
• Knowledge of Cradlepoint's Leadership Framework & in-house tools (e.g., ESS/MSS SuccessFactors, ITM or similar).
• Experience from working with Cradlepoint's Global Data Analytics environment.