Job Title: Head of Marketplaces
Location: Gurgaon, India (On-site)
Experience Required: 6–10 years
Department: Growth / E-Commerce
Reporting to: Chief Growth Officer
Role Overview
We are seeking a dynamic and entrepreneurial Head of Marketplaces to drive revenue and growth across all third-party e-commerce platforms. This leader will own the marketplace P&L and will be responsible for scaling business across Amazon, Nykaa, Flipkart, Zepto, Myntra, and emerging platforms.
You will manage a team of dedicated Key Account Managers (KAMs), each responsible for a specific platform, and work cross-functionally with marketing, ops, and supply teams to ensure seamless execution and sustained performance.
Key Responsibilities
- Revenue & Growth Ownership:
- Take complete ownership of top-line and bottom-line performance across marketplaces, ensuring consistent MoM and YoY growth.
- Marketplace Team Leadership:
- Lead and mentor a team of platform-specific KAMs to execute platform strategies, campaigns, and activations effectively.
- Joint Business Planning:
- Drive annual and quarterly business plans with marketplace partners, aligning on revenue goals, visibility levers, and marketing investments.
- Visibility & Conversion Optimization:
- Oversee listing quality, catalog hygiene, review generation, merchandising, and paid visibility to drive CTR and conversion across platforms.
- Performance Marketing Oversight:
- Manage AMS, Flipkart Ads, and other platform advertising with a focus on ROAS and cost-efficiency. Collaborate with the performance team on budget allocation and ad performance reviews.
- Forecasting & Supply Planning:
- Align with demand planners to ensure accurate forecasting, inventory availability, and fulfillment across models like FBA, FBF, SJIT, etc.
- Campaign Execution:
- Lead brand participation in large-sale events (e.g., Pink Friday, BBD, Super Value Days) and ensure timely execution of pricing, discounts, and creatives.
- Competitive Benchmarking:
- Stay ahead of industry trends and category movements; identify whitespace and platform-led innovations to gain a competitive edge.
Requirements
- 6–10 years of relevant experience in e-commerce or D2C business, with a strong understanding of Indian marketplaces.
- At least 3 years of experience managing marketplace performance (Amazon, Nykaa, Flipkart, etc.) in a consumer brand, preferably beauty/personal care/FMCG.
- Proven success in scaling marketplace revenue and optimising advertising spends.
- Strong leadership skills with experience managing KAMs or cross-functional teams.
- Excellent analytical, communication, and negotiation abilities.
- Familiarity with platforms such as Amazon Seller Central, Flipkart Dashboard, Nykaa Seller Panel, and marketplace advertising tools.
