Head, Learning & Organisational Development

Role Overview

We are seeking a Head of Learning & Organisational Development (L&OD) to lead FairPrice Group's ambition of becoming a learning organisation. As a retail company with a strong frontline workforce at our core, this role will play a pivotal part in shaping and delivering the Group's learning agenda to build future-ready capabilities across frontliners, managers, and leaders.

The focus will be on cultivating a growth mindset, strengthening leadership accountability, and embedding customer-centric skills, digital fluency, and operational excellence across the workforce. By harnessing AI-driven insights, digital learning ecosystems, and strategic partnerships, the Head of L&OD will ensure our people remain agile, future-ready, and empowered to deliver on our brand promise of Every Day, Made A Little Better.

Key Responsibilities

Learning Strategy & Transformation

• Define and lead FairPrice Group's learning and development strategy aligned to business priorities, digitalisation, and transformation agenda.
• Implement tiered leadership programs to systematically build leadership capability at all levels.
• Embed AI and data analytics in learning needs analysis, content design, personalisation, and impact measurement.
• Build a scalable digital learning ecosystem (e.g. Learning Management Systems or Learning Experience Platforms) that integrates micro-learning, mobile, social, and blended solutions.
• Establish a robust measurement and evaluation framework to track ROI of L&D investment and leverage grants and funding effectively.
• Drive technology integration and data integrity to ensure reliable workforce learning insights.

Leadership & Organisational Development

• Design and deliver leadership development frameworks to strengthen the leadership bench and succession pipeline.
• Drive organisational effectiveness through change management, culture shaping, and capability frameworks.
• Champion a Growth Mindset and continuous learning culture across all businesses and corporate functions.

Vendor & Partnership Management

• Manage strategic partnerships with learning vendors, ensuring high quality, relevant, and future-ready learning content.
• Co-create customised programmes that leverage external expertise, industry insights, and digital platforms.
• Negotiate and manage contracts, performance metrics, and ROI of vendor-delivered programmes and administrations.

Future-Readiness & Innovation

• Introduce AI-powered learning tools (e.g., adaptive learning platforms, generative AI for content, talent analytics for learning ROI).
• Curate emerging technology solutions (VR/AR, gamification, simulation-based learning) to enhance workforce skills and engagement.
• Align workforce learning pathways to SkillsFuture movement, WSQ frameworks, and sector transformation plans.

Frontline & Retail Capability Development

• Develop structured learning programmes for frontline associates, supervisors, and store/outlet managers to build customer service excellence, digital and operational readiness, and compliance.
• Partner with business units to embed learning into day-to-day retail operations, ensuring that learning drives measurable improvements in customer experience, productivity, compliance and safety.
• Build pathways for frontline employees to progress into future leadership roles, supporting upward mobility and internal career growth.

People Leadership

• Lead and inspire a high-performing L&OD team to design, deliver, and evaluate impactful learning experiences.
• Partner closely with the HRBP and Talent Management teams, as well as the various business and corporate function leaders to translate workforce needs into learning solutions.

Qualifications & Experience

• At least 12–15 years of progressive HR, Learning & Development, or Organizational Development leadership experience, ideally in large, complex organisations.
• Experience in retail or customer-facing industries with emphasis on frontline workforce development.
• Strong track record in digital transformation of learning and proven ability to integrate AI and analytics in learning strategies.
• Demonstrated experience in vendor management and partnerships with learning institutions.
• Strategic thinker with strong business acumen, able to influence senior stakeholders and translate vision into execution.
• Strong leadership, communication, and change management skills.
• Passionate about shaping the future of work and enabling people to thrive in a digital economy.