HCLTech is hiring for OTC Collection - Bangalore
Location : Bangalore
Experience :
Analyst - 2 to 5 Years
Team Lead - 5 to 8 Years (Team handling experience mandatory)
Responsibilities:
- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
- Accountability for debt and cash targets achievement on a quarterly/monthly basis
- Full compliance with all associated internal and Sarbox controls
- Written / oral communication on open balances + reconciliation of accounts for portfolio
- Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management
- Correct handling of UMCC as per ICMP guidelines
- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
- Implementation of service stops/ remove stops according to process
- Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
- Participation in month end reporting closing activities in alignment with ICMP
- Point of escalation for team members for complex issues.
- Mentor for team, supporting and coaching on an ongoing basis.
- Detection and help for process improvement opportunities for collection + system improvements
- 10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
Looking for candidate with an immediate to 30-day notice period.
Interested candidates can share your profile to [Confidential Information] with below given details.
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