Location : Chennai
Shift - US Shift
Experience - 5 to 12 Year
Designation - Team Lead Quality /Associate Manager Quality
Responsibilities
- Manage day-to-day Quality operations and directs the team responsible for Quality control activities
- Team Handling experience is mandatory
- Manage and meet performance targets for Accuracy, Client SLA, quality scores, value adds and customer satisfaction
- Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
- Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements
- Establish and maintain effective work procedures
- Review and ensure process follow internal policy requirements and external regulations.
- Coordinate, participate, and/or manage multiple projects assigned by senior management
- Interface and coordinate with various stakeholders
- Mentor the Green/Yellow belt projects and drive continues improvements
- Be a single point of contact for Quality errors and plot action plans to improve performance
- ISO preparations and understanding of ISO requirements for Audit readiness
- Good understanding of Quality principles QC tools and apply as need arises
Skills And Competencies
- Six sigma green belt/Black belt certification to drive continues improvement across all Projects responsible for
- Exceptional leadership skills, including the ability to manage through a shared vision and path to success
- Ability to create, communicate and manage SLA metrics that support operational targets
- Excellent problem-solving skills and ability to use good judgment to make decisions
- Possess exceptional people management skills enabling effective interaction with internal, external customers, employees, peers, and management
Formal Education And Experience
Looking for candidate who can join immediate to 45-day
Interested candidates can share your profile to [Confidential Information] with below given details.
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This job is provided by Shine.com
