As Guest Service Associate FB Service, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Key Responsibilities of the Guest Service Associate FB Service :
Supports the smooth running of the food beverage department, where all aspects of the guest food beverage service experience are delivered to the highest levels
Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
Delivers on departmental plans and objectives, where hotel initiatives targets are achieved
Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships whilst promoting the company culture and values
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Guest Service Associate FB Service:
Experience in food beverage service beneficial but not essential
Hands-on approach with a can-do work style commitment to delivering exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions taking ownership for duties and tasks assigned
Personal integrity, with the ability to work in an environment that demands excellence
Experience of working with IT systems on various platforms
