Housekeeping Supervisor

Key Responsibilities of the Housekeeping Supervisor:

-Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels

-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution

-Delivers on plans and objectives where housekeeping initiatives hotel targets are achieved

-Supervises the housekeeping team fostering a culture of growth, development and performance within the department

-Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained

-Builds and maintains effective working relationships with all key stakeholders

-Takes ownership of the departmental programmes that advance service standards, profitability and cost control

-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Housekeeping Supervisor:

-Experience in housekeeping

-Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style

-Commitment to delivering exceptional guest service with a passion for the hospitality industry

-Ability to find creative solutions with proven problem-solving capabilities offering support where required

-Personal integrity, with the ability to work in an environment that demands excellence, time and energy

-Experience of working with IT systems on various platforms

-Strong communication skills