Key Responsibilities:
Guest Interaction & Customer Service:
- Greet and welcome guests in a warm, friendly, and professional manner.
- Provide personalized recommendations on services and products based on guests preferences and wellness goals.
- Handle guest inquiries, concerns, and feedback, resolving issues promptly to ensure satisfaction.
Relationship Building:
- Establish and maintain strong relationships with regular and new clients.
- Follow up with guests post-visit to ensure satisfaction and encourage repeat visits.
- Keep track of guest preferences, visit history, and any special requests for future visits.
- Administrative Support:
- Maintain accurate records of guest information, bookings, and preferences in the system.
- Assist with scheduling appointments and ensuring seamless service delivery.
- Assist in managing guest databases and CRM systems.
- Promotions & Upselling:
- Inform guests about ongoing promotions, new treatments, and wellness products available.
- Upsell additional services or products based on the guests preferences and needs.
Collaboration:
- Work closely with other team members (therapists, receptionists, wellness coaches) to ensure a smooth guest experience.
- Assist in the planning and execution of special events or wellness workshops.
- Maintaining Facility Standards:
- Ensure the wellness center is always clean, well-organized, and welcoming.
- Monitor guest flow to minimize wait times and ensure guests comfort.
Desired Skills and Qualifications:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in high-pressure situations.
- Prior experience in customer service, hospitality, or a wellness setting is preferred.
- Passion for wellness, health, and providing exceptional guest experiences.
- Familiarity with CRM systems and booking software is a plus.
