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JLL

Guest Relation Executive

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  • Posted a month ago
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Job Description

Integrated Facilities Management

Job profile:

  • Qualification : Graduation or Diploma in any discipline (hospitality, nursing, psychology are highly preferred)
  • Industry Type : IT / FM Service
  • Overall Experience : 2 4 years in IFM /
  • Industry Experience: 2 4 years
  • Technical Skills : MS Office & Outlook, Social Media Marketing
  • Generic Skills (E) : Communication, Interpersonal, Time Management
  • Behaviors : Passion for wellbeing, Self-Starter, Innovative mindset, Team work, Learning attitude, Proactiveness & Positive thinking

Job Aim:

Manage the client's Wellness initiatives like Employee Assistance Program, Livewell and similar initiatives focusing on improving employee health & fitness. Drive new initiatives towards employee wellbeing and be the single point of contact for all employees physical, emotional, social and mental well being.

Responsibilities

  • Plan & organize offline/online engagement activities on the various wellness initiatives of the client
  • Coordinate with multiple stakeholders including but not limited to POCs from the Client, Vendors, Facility Operations, Customer Relationship Management, Marketing & Communications in facilitating training sessions/awareness kiosks/workshops/bay walks, both online & offline, around employee health & fitness under different wellness initiatives
  • Work on improving the awareness levels of wellness initiatives among employees and achieve the set utilization percentages
  • Evaluation of the vendors providing service(s) for wellness initiatives and preparing of Scope of Work
  • Maintaining a track of activities under wellness initiatives and sharing of reports in the required format(s) within agreed turnaround times
  • Monitor and measure vendor performance on a regular basis and conduct troubleshooting activities, if required
  • Be the Go to person for all employees physical and mental wellbeing. Be the first point of contact if employees wish to reach out for any assistance and guidance.
  • Create health benchmarks and metrics to measure employee wellbeing, track and report consistent improvement
  • Coordinate the Health Risk Assessment (HRA), encourage larger participation and identify actions based on the results and track progress
  • Work with Health Ambassadors to ensure employees returning to office are made comfortable and feel safe
  • Coordinate the various activities at the site like RTPCR / RAT testing, vaccination drives and any others that may be set up
  • Work with cafeteria vendors to put together healthy and nutritious meals for the employees
  • Understand the Workplace Culture and Environment and suggest changes to ensure enhanced physical and mental wellbeing
  • Enhances the Environment, Health & Safety function reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to task accomplishments

More Info

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About Company

Job ID: 141482207

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