Global Service Manager, Site Infrastructure and Regional Operations & Sandoz International Region.
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!
Job Summary
The Global Service Manager, Site Infrastructure and Regional Operations & Sandoz International Region will be overall responsible to plan, build, maintain and decommission the IT Infrastructure components (in consultation with Global Teams for Connectivity, Data Center, Hosting and Digital Workplace Services).
Your Key Responsibilities
Your responsibilities include, but are not limited to:
- Single-point-of-Contact for the supplier of Country IT Infrastructure and services.
- Ensure that local teams and vendors deliver maintenance, troubleshooting and service delivery according to Sandoz standards
- Communicate and establish upcoming IT Infrastructure changes to the local communities.
- Support and ensure compliance to the defined IT Governance controls, standards, and practices.
- Accountable for managing suppliers as applicable in ensuring they deliver quality services and meet all contractual obligations. Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels.
- Manage strategic relationships with senior leadership of assigned markets/functions and serve as a key point of contact and trusted advisor/business partner for all IT topics
- Maintain technology programs, support maintenance of local application portfolio and roadmap for assigned markets/functions
- Address business demand by capturing high level technology requirements x-functionally, developing business case and support prioritization by value management
- Represent end-to-end Sandoz technology functions in the overall local business engagement and governance
Minimum Requirements
What you ll bring to the role:
- Network Infrastructure:Understanding of network protocols, firewalls, VPNs, VLANs, and routing.
- Server Management:Proficiency in managing operating systems (Windows, Linux), server hardware, and software.
- Project Management:Skills in planning, executing, and managing IT projects, potentially using Agile or Scrum methodologies.
- Security:Knowledge of cybersecurity practices, firewalls, VPNs, and compliance requirements.
- Monitoring and Ticketing Tools:Experience using tools like Nagios, Zabbix, GLPI, or ServiceNow.
Supporting Technical Skills:
- Operating Systems:Deep understanding of Microsoft Windows and Linux operating systems.
- Hardware:Knowledge of server hardware components and their configuration.
- Software:Understanding of software applications and their integration with the infrastructure.
- Compliance:Familiarity with regulations like GDPR, ISO 27001, or PCI DSS.
- Automation:Skills in using scripting and automation tools to streamline infrastructure management tasks.
- Configuration Management:Understanding of configuration management principles and practices.
- Backup and Recovery:Experience with backup and recovery procedures and technologies.
- Incident Management, Service Management and Problem Management:Ability to respond to and resolve IT incidents, Requests effectively.
