German language Expert

Role: HR Operations Associate – German Language Support Must have skill: Proficient in German Speaking and Writing (B2/C1+ Level) Good to have skill: HRO Skill Hire to Retire, MS office Shift Timings: 1 PM to 11 PM IST. Should be comfortable with 24/7 flexible shift timings including night and rotational shifts. Role Summary: We are seeking HR Operations Associates to support end‑to‑end Hire‑to‑Retire (H2R) processes for a global client. The role involves delivering Tier‑1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams. German language fluency is mandatory. Requirement location: Whitefield, Bangalore, India Key Responsibilities: A. HR Helpdesk & Advisory (Tier‑1) - Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions, Recruiting, and Performance Management. - Provide voice and non‑voice support in German and English. - Manage and resolve tickets across multiple HR queues. - Support high‑touch cases such as pay-out, health and wellness related support. B. Hire-to-Retire Transactional Activities - Process Workday HCM updates across the employee lifecycle. - Support onboarding activities including document verification and background checks. - Coordinate offboarding workflows including exit documentation. C. Learning and Development - familiarity with end-to-end workflows within learning administration - Is able to co-ordinate and calibrate with different stakeholders - Ensures managing vendor co-ordination, invoicing and learning event administration D. Data & Quality - Maintain SLA, TAT, and quality standards. - Ensure PII protection and data confidentiality. - Utilize ServiceNow, dashboards, and knowledge bases. E. Continuous Improvement - Identify process gaps and suggest improvements. - Participate in training, calibrations, and governance reviews. Required Skills & Qualifications: - Fluency in German (B2/C1+). - Bachelor's degree in HR, Business, Commerce, or related fields. - 1–5 years of HR Shared Services experience. - Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.