German Language Expert

Role:

• HR Operations Associate German Language Support

Must have skill:

• Proficient in German Speaking and Writing (B2/C1+ Level)

Good to have skill:

• HRO Skill Hire to Retire,
• Should be comfortable with 24/7 flexible shift timings including night and rotational shifts.

Role Summary:

• We are seeking HR Operations Associates to support endtoend HiretoRetire (H2R) processes for a global client.
• The role involves delivering Tier1 HR Helpdesk services, executing H2R transactions, and partnering with global HR teams.
• German language fluency is mandatory.

Requirement location: Whitefield, Bangalore, India

Key Responsibilities:

A. HR Helpdesk & Advisory (Tier1)

• Handle HR queries related to Compensation, Benefits, Payroll, L&D, Timekeeping, Workday transactions, Recruiting, and Performance Management.
• Provide voice and nonvoice support in German and English.
• Manage and resolve tickets across multiple HR queues.
• Support hightouch cases such as pay-out, health and wellness related support.

B. Hire-to-Retire Transactional Activities

• Process Workday HCM updates across the employee lifecycle.
• Support onboarding activities including document verification and background checks.
• Coordinate offboarding workflows including exit documentation.

C. Learning and Development

• familiarity with end-to-end workflows within learning administration
• Is able to co-ordinate and calibrate with different stakeholders
• Ensures managing vendor co-ordination, invoicing and learning event administration

D. Data & Quality

• Maintain SLA, TAT, and quality standards.
• Ensure PII protection and data confidentiality.
• Utilize ServiceNow, dashboards, and knowledge bases.

E. Continuous Improvement

• Identify process gaps and suggest improvements.
• Participate in training, calibrations, and governance reviews.

Required Skills & Qualifications:

• Fluency in German (B2/C1+).
• Bachelor's degree in HR, Business, Commerce, or related fields.
• 1–5 years of HR Shared Services experience.
• Hands-on experience with HR systems such as Workday, ServiceNow, or SuccessFactors.