General Manager

Company Description

Radisson Blu Bengaluru Outer Ring Road is a premier upper upscale business hotel strategically located in Marathahalli Junction. It offers easy access to Bengaluru's IT hubs and major business districts, making it ideal for business travelers and leisure guests alike. The hotel boasts 218 elegantly designed rooms across six categories, five diverse dining options, a convention center, and a vibrant nightclub. Additional amenities include an open-air swimming pool and a rejuvenating spa offering both Indian and Western treatments, ensuring a blend of comfort, luxury, and convenience for all guests.

Role Description

This is a full-time, on-site role for a General Manager based in Bengaluru, India. The General Manager will oversee all aspects of the hotel's operations, including guest services, staff management, financial performance, and maintaining service excellence. Responsibilities include ensuring operational efficiency, developing and executing business strategies, upholding brand standards, leading and motivating teams, managing budgets, and ensuring guest satisfaction. The General Manager will also collaborate with stakeholders and implement innovative initiatives to enhance the guest experience and hotel performance.

Company Description

Radisson Blu Bengaluru Outer Ring Road is a premier upper upscale business hotel strategically located in Marathahalli Junction. It offers easy access to Bengaluru's IT hubs and major business districts, making it ideal for business travelers and leisure guests alike. The hotel boasts 218 elegantly designed rooms across six categories, five diverse dining options, a convention center, and a vibrant nightclub. Additional amenities include an open-air swimming pool and a rejuvenating spa offering both Indian and Western treatments, ensuring a blend of comfort, luxury, and convenience for all guests.

Role Overview

We are seeking a dynamic and results-driven General Manager to lead the overall operations of the hotel. This role demands a strong business leader who can drive operational excellence, revenue growth, brand positioning, and guest satisfaction, while fostering a high-performance culture.

The General Manager will be responsible for aligning hotel performance with brand standards, ownership expectations, and market dynamics, particularly within a franchise hotel environment.

Key Responsibilities

Strategic Leadership:

Drive the hotel's vision, positioning, and long-term strategy in alignment with brand and ownership objectives.

Operational Excellence:

Oversee all hotel operations ensuring consistent delivery of 5 service standards, guest satisfaction, and quality assurance.

Financial Performance:

Manage P&L, budgeting, forecasting, and cost optimization to maximize profitability and GOP.

Revenue & Business Development:

Lead revenue strategy across rooms, F&B, and events; strengthen corporate, MICE, and long-stay segments.

Franchise & Stakeholder Management:

Ensure compliance with brand standards while effectively managing owner relationships and expectations.

People Leadership:

Build, mentor, and lead a high-performing team; drive engagement, retention, and leadership development.

Guest Experience & Reputation:

Uphold and enhance the hotel's reputation through exceptional guest service and strong online presence.

Compliance & Governance:

Ensure adherence to statutory regulations, safety standards, and corporate policies.

Candidate Profile

Proven experience as a General Manager / Hotel Manager in a luxury or upper-upscale hotel environment

Mandatory experience in franchise hotel operations with strong brand compliance exposure

Demonstrated success in driving revenue, profitability, and market share growth

Strong commercial acumen with expertise in sales strategy, yield management, and business development

Exceptional leadership and stakeholder management skills

Deep understanding of Bengaluru market dynamics or similar metro business hubs

Strong analytical, problem-solving, and decision-making capabilities

Excellent communication and interpersonal skills

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field

MBA or advanced hospitality certifications will be an added advantage