Role: Functional Consultant/Senior Consultant (HCM Implementation) – US Markets
Location: United States -
Remote
Darwinbox is the fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.
Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: DP World, Masafi, DIFC, Abu Dhabi Department of Finance, Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.
Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.
About the role:
As a
Functional Consultant / Sr. Functional Consultant at Darwinbox, you will lead HRMS implementations in the U.S., ensuring successful delivery, stakeholder alignment, and client satisfaction. You'll work closely with cross-functional teams, manage escalations, mentor Implementation Consultants, and support change management initiatives.
This role requires strong knowledge of
business process mapping, HRMS implementations, and client engagement to drive measurable outcomes. You will also oversee project financials, track ROI, and identify upsell opportunities.
Key Responsibilities
- Lead and manage multiple HRMS implementations, ensuring timely and high-quality delivery.
- Mentor and support a team of Implementation Consultants.
- Collaborate with Sales and Pre-Sales for smooth post-sale knowledge transfer.
- Develop project plans, track milestones, and ensure adherence to timelines.
- Align stakeholders, including CXOs, to drive change management and adoption.
- Translate business requirements into product solutions, identifying gaps and enhancements.
- Conduct end-user training and provide ongoing support throughout the lifecycle.
- Guide clients through go-live and partner with Customer Experience teams for adoption.
- Track project ROI and measure success based on delivery quality, speed, and client satisfaction.
- Manage escalations and proactively resolve issues with clients and internal teams.
- Ensure smooth transition to Customer Success post-implementation.
- Manage financial milestones, including billing, before the project goes live.
- Identify upselling opportunities during delivery to drive growth.
Qualifications:
Required
- 5–9 years of experience in managing product implementation projects, ideally in HRMS or enterprise SaaS.
- Proven ability to lead teams and manage multiple client projects concurrently.
- Strong expertise in business process mapping, functional specifications, and change management.
- Excellent communication, presentation, and client relationship skills.
- Experience working with cross-functional teams across geographies.
Preferred
- Prior experience managing HRMS or HCM implementations.
- Strong analytical, documentation, and project management skills.
- Ability to thrive in fast-paced, ambiguous environments with structured execution.
- Demonstrated ability to identify upsell opportunities during delivery.
Benefits
- Comprehensive benefits package including medical insurance plan, 401K, and paid time off.
- Flexible work arrangements (remote within the U.S.).
- Professional growth and international career opportunities within a fast-scaling global organization.
Work Authorization
Applicants must be currently authorized to work in the United States.
Equal Opportunity Employer
Darwinbox is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
