Front Office Executives

Company Description

Royal Orchid & Regenta Hotels is one of India's premier and fastest-growing hotel chains, renowned for its 5-star and 4-star properties catering to both business and leisure travelers. With over 5,900 rooms in 100+ hotels and resorts across 65+ locations in India and abroad, the brand offers a diverse range of luxury, upper mid-market, and budget accommodations. Known for its excellent hospitality and dining experiences, Royal Orchid boasts a loyalty program with over 265,000 members. The organization is publicly listed on the Bombay and National Stock Exchanges and is governed by a board of eminent directors.

Role Description

This is a full-time on-site role for a Front Office Executive at our location in the South Goa district. Responsibilities include welcoming and assisting guests, managing reservations, handling check-ins and check-outs, addressing customer inquiries, and coordinating with various departments to ensure a seamless guest experience. The role demands excellent communication and problem-solving skills to deliver exemplary customer service and maintain high hospitality standards.

Qualifications

• Strong interpersonal skills and the ability to build positive relationships with guests and team members
• Proficiency in managing receptionist duties, including answering calls, scheduling, and maintaining a welcoming front desk environment
• Excellent communication skills for interacting with diverse guests and team members professionally and courteously
• Experience or aptitude in delivering high-quality customer service and resolving guest queries efficiently
• Knowledge of front office operations and tools, including experience with reservations and hotel management systems
• Attention to detail and organizational skills
• Prior experience in the hospitality industry is preferred
• High school diploma or equivalent; a degree in hospitality or a related field is an advantage
• Fluency in English is required, and knowledge of additional languages is an asset