Role Description:
Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo
Key Responsibilities:
- Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
- Meet and greet the guest/ client and direct them to their desired location within the premises
- Collect all closed work orders to close the calls - Restocking the toiletries in the restrooms
- Monitoring the housekeeping staff activity
- Coordination for guest entry with appropriate gate pass
- Preparing menu plan for the Sodexo blue collar staff which is served in the pantry within the supervision of Facility Manager
- Produce reports based on the data collected, through produced work orders, for Sodexo and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests and resolve them within the turnaround time
- Log in the call through the software, which in term generates work orders
- Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes
- Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
- Maintain the confidentiality and security of all data and information relating to the facility
- Maintain professional appearance at all times
Qualification:
- Graduate any field
- Minimum 2 years experience in any facility management company or in a hospitality industry.
- Excellent knowledge of Word and Excel
- Excellent customer service skills
- Excellent communication skills
- Ability to deal with various types of people
- Effective time management skills
- Ability to work under pressure
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