Key Responsibilities:
Guest Relations & Support:
- Act as the primary point of contact for all queries from employees, visitors, and vendors, providing professional and efficient assistance.
- Support occupant companies during VIP movements, client visits, and audits, ensuring a smooth and impressive experience.
- Follow up with respective internal teams to ensure prompt resolution of service-related issues for which the developer is responsible.
- Establish and maintain strong relationships with occupant company employees, instilling confidence in the upkeep and quality of all services and common areas.
- Greet clients and visitors, provide directions, and contact employees regarding visitor arrivals.
Operational Excellence & Upkeep:
- Establish and deploy standard operating procedures (SOPs) for front office functions, ensuring strict adherence.
- Monitor and maintain the cleanliness, aesthetics, and functionality of the lobby, entry/exit areas, and common spaces, including plants, shelves, and artifacts.
- Ensure the availability of necessary amenities and maintain stock of essential items.
- Verify updated information on display boards.
- Conduct daily checks of the lobby, entrance portico, restrooms, and lift car interiors to ensure cleanliness, working AC and lights, functional air fragrance units, and availability of tissues/handwash.
- Ensure no water stagnation and that vanity counters are neat and clean.
- Verify that all lobby plants are correctly positioned and clean.
- Be aware of and track all snags/faults in the allocated tower, following up till closure and escalating to the Building Manager if delays occur.
- Ensure no person without an employee ID or visitor pass enters tenant floors, escalating to the Security Manager as needed.
- Check fire alarms in the lobby and follow advised protocols.
Coordination & Administration:
- Track and coordinate the completion of complaints received from occupant companies, providing timely updates.
- Support and coordinate developer-led events for occupant companies.
- Collaborate with other departments within the campus to complete assigned tasks efficiently.
- Assist the Property Manager in various functional areas and support all management initiatives and ad-hoc requirements.
- Support all sustainability initiatives.
- Submit data for routine reports (daily, weekly, monthly, QBRs) and furnish ad-hoc technical data as required by the Cluster Head/Property Manager.
- Assist in maintaining ISO certifications, 5S, BEE, BSC, IGBC, and other relevant certifications and standards.
- Monitor standardization checklists for the lobby, meeting rooms, and washrooms, ensuring data correctness in emergency sheets, IAQ monitoring, digital tenant directory, and proper functioning of aroma diffusers and window blinds.
- Coordinate and ensure the annual event calendar is followed, assisting the PM team with organizing monthly activities.
- Assist 5S admin department leads in conducting zone-wise audits and maintaining appropriate records.
- Perform any additional tasks assigned by the property management team, such as collating reports, completing training plans, preparing for audits or reviews.
Qualifications:
- Proven experience in a front office, customer service, or administrative role, preferably in a corporate or facility management environment.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and professional demeanor.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency in using office software (e.g., Microsoft Office Suite).
- High level of attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Knowledge of building maintenance and facility operations is a plus.
