Front Office Associate

Job Summary

The Front Office Associate is responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for guests. The role involves handling reservations, guest inquiries, billing, and coordinating with other departments to deliver a seamless luxury hospitality experience in line with the standards of a 5-star hotel.

Key Responsibilities

Guest Services

• Welcome guests warmly upon arrival and assist with the check-in process.
• Handle guest check-outs efficiently while ensuring billing accuracy.
• Provide information about hotel facilities, services, and local attractions.
• Address guest inquiries, requests, and complaints promptly and professionally.
• Maintain a high level of customer service and hospitality at all times.

Reservations & Front Desk Operations

• Process room reservations, cancellations, and modifications.
• Verify guest identification and payment details during check-in.
• Maintain accurate guest records in the hotel management system.
• Handle phone calls, emails, and walk-in guest inquiries.

Coordination & Communication

• Coordinate with housekeeping, concierge, and maintenance teams to ensure guest satisfaction.
• Communicate guest preferences and special requests to relevant departments.
• Ensure proper room allocation and availability management