Front Office Assistant

Company Description

Fortune Park Hotels Ltd., established in 1995, is a leading brand in the mid-market to upscale hotel segment under the ITC Hotels group. With over 140 hotels in 90+ destinations, Fortune Hotels offers contemporary accommodations for business and leisure travelers across its four sub-brands. Known for personalized service, strategic locations, exceptional cuisine, and competitive pricing, the brand has earned the trust of travelers of all ages. Fortune Hotels has received numerous prestigious awards, including the VETA Awards and India Travel Awards, recognizing its excellence in hospitality and customer service.

Role Description

This is a full-time, on-site role for a Front Office Assistant at Fortune Park Hotels Ltd., Dharamshala. The Front Office Assistant will handle front desk operations such as welcoming guests, managing check-ins and check-outs, attending phone inquiries, scheduling appointments, and maintaining guest records. They will ensure a seamless guest experience by providing excellent customer service, supporting administrative tasks, and coordinating with other hotel departments as needed.

Qualifications

• Strong interpersonal and communication skills to interact effectively with guests and staff.
• Proficiency in phone etiquette and the ability to handle inquiries and calls professionally.
• Experience with appointment scheduling and organizing guest services efficiently.
• Solid administrative assistance and clerical skills, including managing records and documentation effectively.
• Basic computer literacy and familiarity with office and hotel management software tools.
• Ability to work in a team-oriented environment and provide excellent customer support.
• Previous experience in the hospitality industry is a plus.
• High school diploma or equivalent is required; additional certification in Hospitality or Office Administration is preferred.