Industry & Sector: Customer-facing membership sales within the hospitality/wellness/retail services sector. We deliver high-touch in-person experiences focused on membership acquisition, retention, and front-desk operations across on-site locations.
Standardized title: Membership Sales Executive
About The Opportunity
Join a fast-paced, client-facing team responsible for driving membership growth and delivering exceptional first impressions at our on-site locations across India. This role blends reception duties, sales conversion, and operational accuracyideal for driven candidates who convert walk-ins into long-term members while maintaining a polished front-desk experience.
Role & Responsibilities
- Greet and register visitors; manage check-ins/outs and ensure an efficient, welcoming front-desk experience.
- Qualify inbound and walk-in leads, present membership options, and close membership sales to achieve monthly targets.
- Maintain accurate member records in the CRM, follow up on leads, and schedule tours or trial sessions.
- Process payments, issue invoices and receipts, and reconcile cash/card transactions at the point of sale.
- Coordinate member onboarding and orientation, manage appointment bookings, and support renewals and upgrades.
- Handle member inquiries and basic issue resolution; escalate operational or service issues to management promptly.
Skills & Qualifications
Must-Have
- Proven experience in front-desk, retail, or membership sales roles with measurable conversion outcomes.
- Strong proficiency with CRM platforms and accurate data-entry practices.
- Experience operating Point of Sale (POS) systems and handling cash/card transactions.
- Demonstrable ability to qualify leads, close sales, and meet monthly targets.
- Excellent phone and email etiquette with professional client-facing demeanour.
- Availability to work on-site and in rotational shifts as required.
Preferred
- Experience in fitness, wellness, hospitality, or coworking memberships.
- Familiarity with industry tools such as Salesforce, Zoho CRM, or Mindbody.
- Additional language proficiency (Hindi or a major regional language) to support diverse member base.
Benefits & Culture Highlights
- Competitive base salary plus performance-based commissions and incentives.
- On-site role with structured training, career progression, and skill development in membership sales.
- Collaborative, customer-focused culture that rewards ownership and achievement.
How to apply: Candidates who meet the Must-Have criteria and are excited to grow membership revenue and deliver exceptional front-desk experiences are encouraged to apply with an updated CV and a brief note on relevant sales achievements.
Skills: appointment scheduling,membership sales,handle customers,cash handling,sales,membership,crm,lead qualification
