About Company
EVEN healthcare is developing a new model of healthcare delivery called - Payvider. As payer , Even is an insurance agent, helps people and companies get insurance and as a provider Even has their own in-house doctors who do teleconsultation, provide in person consultations through Even clinics and also have extensive network of Doctors, Diagnostics and Pharmacy to help their members get services closer to their homes.
A growing organisation in the Healthcare Patient Services & Clinic Operations sector delivering high-quality outpatient and administrative support across clinics and telehealth touchpoints. We prioritise smooth front-office workflows, accurate patient intake, and timely coordination with clinical teams to ensure exceptional patient experiences and operational efficiency.
Primary Job Title: Front Office Executive
Role & Responsibilities
- Welcome patients and visitors; manage checkins, verify appointments, and ensure accurate documentation at first contact.
- Handle appointment scheduling across phone, inperson, and online channels; manage cancellations and followups to optimise daily clinic flow.
- Register and update patient records in EMR/clinic management systems; verify demographics, insurance details, and consent forms.
- Collect copayments, issue receipts, perform cash drawer reconciliation, and support basic billing and invoicing tasks.
- Operate multiline phone systems: triage calls, route clinical queries, and provide clear appointment information and previsit instructions.
- Coordinate with clinicians and operations teams on room allocation, patient arrivals, and discharge instructions while maintaining data privacy and compliance.
Skills & Qualifications
MustHave
- Proven experience in front desk, reception, or patientfacing roles in healthcare or service environments.
- Proficiency with Electronic Medical Records (EMR) or clinic management software and Microsoft Office (Excel/Word).
- Strong telephone etiquette and clear verbal communication in English and at least one local language (e.g., Hindi/regional language).
- Handson cash handling experience and familiarity with basic billing and invoicing processes.
- High school diploma or equivalent and ability to work onsite with reliable punctuality.
- Understanding of patient data privacy best practices and commitment to confidentiality.
Preferred
- Prior experience in a clinic, hospital, or diagnostic centre environment.
- Multilingual ability (additional regional language) to support diverse patient populations.
- Certification or short training in customer service, reception operations, or medical office administration.
Benefits & Culture Highlights
- Onsite, stable shift structure with handson training and clear career path into clinic operations or patient services.
- Supportive, patientfirst culture focused on operational excellence and continuous learning.
- Competitive salary with statutory benefits (PF/ESI) and performancelinked growth opportunities.
This role is based in India and requires onsite presence. We are looking for reliable, serviceoriented frontoffice professionals who take pride in delivering accurate, compassionate patient interactions and maintaining efficient clinic operations.
Skills: guest relation,front desk,customer care
