Front Desk Attendant

Company Description

Krishna Palace Hotel offers an exquisite stay with 73 well-appointed rooms, combining royal-inspired design with modern amenities. The hotel features two specialty restaurants: Sudama, a renowned pure vegetarian dining venue, and The Flute, a fine-dining multi-cuisine restaurant with a fully stocked bar. Guests enjoy centrally air-conditioned accommodations, spacious interiors, and a luxurious ambiance designed for discerning travelers. Located in Mumbai, our hotel strives to provide a warm and exceptional hospitality experience for every visitor.

Role Description

This is a full-time, on-site position based in Mumbai for a Front Desk Attendant. The selected individual will perform key receptionist duties, including welcoming guests, managing check-ins and check-outs, handling reservations, and answering customer inquiries. Other responsibilities include managing phone calls, maintaining organization at the front desk, and providing exceptional customer service to ensure guest satisfaction. The role also requires supporting basic clerical tasks and assisting with minor administrative responsibilities as needed.

Qualifications

• Proficiency in Phone Etiquette and Receptionist Duties
• Strong Customer Service and Communication skills
• Basic Clerical Skills, including organization and time management
• Ability to maintain a professional demeanor in a fast-paced environment
• Previous experience in front desk or hospitality roles is preferred
• Proficiency in computer systems and reservations software is an advantage
• Fluency in multiple languages is a plus
• High school diploma or equivalent; additional certifications in hospitality or related fields are beneficial