Freshers

Key Responsibilities:

• Assist customers via phone, email, or chat by addressing their technical and service-related queries.
• Provide step-by-step guidance to resolve basic technical problems related to our products or services.
• Document customer interactions, issues, and resolutions accurately in the support system.
• Escalate unresolved or complex issues to senior technical staff.
• Follow company processes and guidelines to ensure consistent service quality.
• Participate in training sessions to improve technical knowledge and communication skills.
• Work collaboratively with team members and other departments to resolve customer issues.
• Adhere to shift schedules, including night shifts if required.

Eligibility & Requirements:

• Fresh graduates in Computer Science, Electronics, IT, or related engineering/science streams.
• Good command of English with clear verbal and written communication skills.
• Basic knowledge of computers, internet, and technology.
• Strong willingness to learn and grow in a customer support role.
• Good problem-solving and interpersonal skills.
• Ability to work in shifts, including night shifts if necessary.

What We Offer:

• Comprehensive training on technical support processes and customer handling skills.
• Exposure to international or domestic customer interactions.
• Career growth opportunities in technical support, customer service, and related areas.
• Supportive work environment and mentoring from experienced professionals.