Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.
Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d'une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.
Job Description
Fiche de poste :
The role is responsible for providing high-quality support to both internal and external customers, ensuring that customer expectations are consistently met and exceeded. The ideal candidate will demonstrate a proven ability to work collaboratively while also being capable of operating independently. This position requires flexibility, strong ownership, and a willingness to work extended hours when business or process demands require.
Key Competencies
- Cooperative, approachable, and customer-focused attitude
- Conscientious, enthusiastic, and detail-oriented
- Strong team player with the ability to work independently
- Flexible and adaptable to changing priorities and workloads
- Capable of meeting tight deadlines and service level agreements (SLAs)
Required Skills
- Strong, in-depth knowledge of Manual Billing processes
- Excellent written and verbal communication skills
- Ability to prioritize and manage multiple tasks effectively
- High attention to detail and accuracy
- Strong time-management skills with the ability to meet deadlines
- Proficient in Microsoft Office applications
- Customer-centric mindset
Job Duties And Responsibilities
- Communicate effectively with AFC contacts, WWF teams, country teams, Finance & Accounting (F&A) teams, and Account Executives
- Monitor workflow and plan work schedules based on volume and SLA requirements
- Handle ad-hoc billing requests received from country teams
- Follow up with country teams to ensure timely issue resolution
- Identify training needs within the team and coordinate with the Supervisor to arrange required training sessions
- Conduct monthly Product Knowledge tests for the entire team
- Ensure full compliance with UPS policies, data security standards, and SOX compliance requirements
- Perform additional tasks and responsibilities as assigned by the Team Lead, Supervisor, or Manager based on process needs.
Type De Contrat
en CDI
Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés. 
