Customer Service

Tech Mahindra Limited

Pune

0-5 Years

3 - 4.5 LPA

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Posted 3 hours ago
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Job Description

Description

We are seeking a Customer Service Representative to join our team in India. The ideal candidate will be responsible for ensuring a positive customer experience by addressing inquiries and resolving issues efficiently. This role is perfect for individuals looking to build their career in customer service.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information regarding products and services to customers.
Resolve customer complaints and issues effectively and efficiently.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members and other departments to enhance the customer experience.
Stay updated with product knowledge and industry trends.

Skills and Qualifications

Excellent communication skills in English (verbal and written).
Strong problem-solving abilities and a customer-oriented mindset.
Proficiency in using customer service software and CRM systems.
Ability to handle difficult situations with empathy and professionalism.
Basic knowledge of computer applications (MS Office, etc.).
Strong attention to detail and organizational skills.

Education

Master OF Business Administration (M.B.A), PGDM, PGP, Master of Public Administration (MPA), Bachelor of Business Administration (B.B.A), Master of Library & Information Science (MLIS), Doctor of Business Administration (DBA), Post Graduate Programme in Management for Executives (PGPX)

More Info

Job Type:

Permanent Job

Industry:

Customer Service

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 145501593

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