Manager : Order to Cash (O2C) & E-commerce Reconciliation (D2C)
Experience: 710 years (D2C / E-commerce preferred)
Role Overview
We are looking for an experienced O2C professional to independently manage end-to-end reconciliation of D2C website orders and marketplace sales, ensuring accurate revenue recognition, timely collections, and closure of gaps across payment gateways, logistics partners, and e-commerce platforms.
Key Responsibilities
Order to Cash D2C Website.
- Manage end-to-end O2C reconciliation for website orders across Payment Gateways (PG) and COD collections via logistics partners.
- Reconcile order data vs payment gateway settlements vs bank credits, identifying shortages, excess, chargebacks, refunds, and failed transactions.
- Handle COD remittance reconciliation with courier partners, tracking delivery status, remittances, short/excess recoveries, and ageing.
- Monitor and reconcile refunds, cancellations, RTOs, failed deliveries, and chargebacks.
- Ensure accurate revenue recognition in line with accounting policies and cut-off requirements.
Marketplace Reconciliation.
- Own complete reconciliation of sales, returns, shipping charges, commissions, ads, penalties, and claims for marketplaces.
- Reconcile settlement reports vs ERP/books, identifying mismatches and driving resolution with internal teams and marketplace support.
- Track open claims, shortages, reimbursements, and recovery cases to closure.
- Ensure timely closure of monthly marketplace reconciliations with clear variance explanations.
Controls, Reporting & Process Improvement.
- Prepare daily/weekly/monthly MIS on collections, ageing, unreconciled balances, and revenue leakage.
- Identify process gaps, revenue leakages, and control weaknesses and implement automation or SOP improvements.
- Coordinate with Operations, Tech, Customer Support, Logistics, and Finance teams for issue resolution.
- Support statutory audit, internal audit, and management reviews with reconciliation schedules and explanations.
- Drive automation and tool-based reconciliation wherever possible.
Key Skills & Competencies
- Strong hands-on experience in D2C O2C reconciliation.
- Deep understanding of payment gateways, COD lifecycle, logistics workflows, and marketplace settlement mechanics.
- Excellent analytical skills with advanced Excel (Pivot, Power Query, Lookups); exposure to ERP/OMS preferred.
- Strong stakeholder management and ability to independently close reconciliation issues.
- High ownership, attention to detail, and problem-solving mindset
Preferred Background
- Experience in D2C brands / E-commerce / Consumer internet companies.
- Prior exposure to high-volume transactions and fast-growth environments.
- M com/B com/Inter CA preferred (not mandatory)
