Field Service Supervisor

• Having good Technical Knowledge in Airfield Systems and able to Interact with Client and Operation Teams.
• Arrangement of spares, Consumables items as per the contract.
• Day to Day Interaction with HW Internal team for Billing, Engineering Team, and Sourcing team.
• Preparing and Maintaining records of Preventative maintenance in the Airfield.
• Active participation with Client during Operation and DGCA inspection.
• Coordination with customer for arranging trainings to various stakeholders.
• Updating Daily reports and Monthly reports to client and Internal HAIL teams.
• Internal Team Management (Allotment of team as per work conditions).
• Photometric compliance as per the contract.
• Managing Subcontract teams and their billing every month.
• Billing and Payment follow-up with Client.
• Competent mapping and Training to team members.
• Developing maintenance plans, implementation plans, test plans, and final reports.
• Providing service support for complex AGL Systems.
• Planning & execution of Preventive Maintenance jobs on time (100% compliance to operational parameters).
• To ensure 100% compliance on Service Level Agreement (SLA), OTA & OTC.
• Handling a team of Service Engineers on HAIL/ Subcontract payroll.
• Achieving Order Booking, Revenue & Collection plan every month.

Technical skills:

• Required AGL Field and CMS Systems.
• Desired CAT III AGL System.

Skills/Qualifications:

• Ability to handle a team of Engineers on HAIL/ Subcontract payroll.
• Team player, Effective communicator.

WE VALUE

• Advanced degree.
• Previous industry experience.
• Excellent communication skills.
• Demonstrated ability to influence at varying levels across the organization.
• Demonstrated ability to operate independently.
• Ability to use experience to appropriately apply the established standards.
• Demonstrated ability to effectively manage a team.
• Previous customer service experience.